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Customer Service Supervisor Job Opening In Singapore, Singapore – Now Hiring COM CAREERS INTERNATIONAL PTE LTD


Job description

Job Description & Requirements

A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.

In most companies, the duties, tasks, and responsibilities usually performed by customer service officers are shown in the job description example given below:

  • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
  • Incorporate with the company's CIO to see to it that the interface to data is easy to understand and use by customers
  • Reach out to customers through technology or in person, communicating to them about the company's services, and finding out about new services they want the company to offer
  • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
  • Train new staff on customer service techniques and skills
  • Receive customer service inquiries
  • Respond to customer service inquiries
  • Promote company's product and services
  • Handle certain transactions
  • Identify needs/wants of customers
  • Make available product brochures for customers
  • Update details for personal and business clients, such as name and address details
  • Provide pricing and delivery information to customers
  • Perform verification of customers
  • Persuade customers until they reconsider any cancellation made
  • Answer customer questions about warranties or terms of sale
  • Suggest possible solutions whenever there is a malfunction in a product
  • Educate customers on deals and promotions the company is offering
  • Resolve complaints through phone, email, or social media
  • Reach out to customers via phone call; verifying information regarding their account
  • Greet customers in the warmest possible way and find out their problem or reason for calling
  • Responsible for cancelling or upgrading accounts
  • Assist with placement of orders, refunds, or necessary exchanges
  • Provide advice on company information
  • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
  • Handle product recalls
  • Assist in selling products and services
  • Utilize computer technology to handle high call volumes
  • Collaborate with the customer service manager to ensure that proper customer service is being delivered
  • Close out or open call records
  • Regularly compile reports and submit to the management on overall customer satisfaction

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10806 Jobs in Singapore
10806
8929 Jobs in Singapore
8929
Download Customer Service Jobs Trends in Singapore and Singapore

Are You Looking for Customer Service Supervisor Job?

Great news! is currently hiring and seeking a Customer Service Supervisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at COM CAREERS INTERNATIONAL PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Supervisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Supervisor?

Key qualifications for Customer Service Supervisor typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Supervisor?

To improve your chances of getting hired for Customer Service Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Supervisor Job Success

COM CAREERS INTERNATIONAL PTE LTD interview tips for Customer Service Supervisor

Here are some tips to help you prepare for and ace your Customer Service Supervisor job interview:

Before the Interview:

Research: Learn about the COM CAREERS INTERNATIONAL PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Supervisor interview at COM CAREERS INTERNATIONAL PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the COM CAREERS INTERNATIONAL PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Supervisor Positions

Setting up job alerts for Customer Service Supervisor is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!