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Customer Service Team Lead China Operations Management 17-September-2025 Job Opening In Singapore, Singapore – Now Hiring TDCX Group

Customer Service Team Lead China Operations Management 17 September 2025

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Customer Service Team Lead China Operations Management 17 September 2025

Job description

Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Responsible for the day to day management of the contact centre to ensure that KPIs are met.


Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.


Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely.

Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.


Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.


Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.


Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.


Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.


Preferable with 2 years of working experience in the related field is required for this position
Experience leading, inspiring and motivating others to meet goals and metrics
Possess project and resource management skills
Strong communication and interpersonal skills
Excellent decision making and analytical skills.


Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation.

It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.


TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes.

With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit for more info.


Job Segment:
BPO, Call Center, Quality Manager, Advertising, Operations, Customer Service, Quality, Marketing
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Required Skill Profession

Other General


  • Job Details

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Real-time Customer Service Jobs Trends (Graphical Representation)

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Are You Looking for Customer Service Team Lead China Operations Management 17 September 2025 Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Team Lead China Operations Management 17 September 2025 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Team Lead China Operations Management 17 September 2025?

Key qualifications for Customer Service Team Lead China Operations Management 17 September 2025 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service Team Lead China Operations Management 17 September 2025 Job Success

TDCX Group interview tips for Customer Service Team Lead China Operations Management 17 September 2025

Here are some tips to help you prepare for and ace your Customer Service Team Lead China Operations Management 17 September 2025 job interview:

Before the Interview:

Research: Learn about the TDCX Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Team Lead China Operations Management 17 September 2025 interview at TDCX Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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