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Urgent! Customer Service Team Lead - EN BM Malaysia Operations Management 7-October-2025 Job Opening In Singapore, Singapore – Now Hiring TDCX Group
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations?
Unlock your full potential at work with TDCX, a leading global BPO company.
Work with the world’s most loved brands and connect with inspiring, diverse people.
Join our team and begin your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Responsible for the day to day management of the contact centre to ensure that KPIs are met.
Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely.
Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position
Experience leading, inspiring and motivating others to meet goals and metrics
Possess project and resource management skills
Strong communication and interpersonal skills
Excellent decision making and analytical skills.
Excellent verbal and written communication skills in English and the language of supporting market
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries.
These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes.
With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.
For more information, please visit
Job Segment:
BPO, Call Center, Quality Manager, Manager, Operations, Quality, Customer Service, Management
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TDCX Group is currently hiring and seeking a Customer Service Team Lead EN BM Malaysia Operations Management 7 October 2025 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Team Lead EN BM Malaysia Operations Management 7 October 2025 Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Team Lead EN BM Malaysia Operations Management 7 October 2025 Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Team Lead EN BM Malaysia Operations Management 7 October 2025 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Team Lead EN BM Malaysia Operations Management 7 October 2025 interview at TDCX Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX Group's products or services and be prepared to discuss how you can contribute to their success.
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