Responsibilities
Develop maximum sales potential from assigned customers through strong customer service and product knowledge.
Process customer information and respond to inquiries, concerns, and complaints diplomatically.
Ensure accurate and timely order entry and shipping, applying correct pricing and discounts.
Assist end users with self-help tools (FAQ, How-to guides, webshop, repair portal) and contribute to building self-help content.
Provide post-sales support, including basic technical support (Level 1/2) and web sales order placement.
Support global key accounts and accounts with special requirements.
Increase sales through upselling and cross-selling where appropriate.
Maintain organized, up-to-date customer files and promptly correct account information.
Train new Customer Service Representatives as required.
Collaborate with APAC Customer Service team to resolve complaints in a timely manner.
Support achievement of relevant KPI targets and coordinate coverage for team members when needed.
Requirements
Min diploma/ ITE in electronics related
Minimum 3 years of customer service experience
Certification in Electronics, Audio Engineering, or related field
Knowledge of electronics and technical support, preferably with audio equipment or technologies (e.g., soundwaves, bandwidth).
Experience with support ticketing systems and technical documentation.
To apply, please send your updated resume to
We appreciate all applications; only shortlisted candidates will be notified.
Applications will be retained for future openings.
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EA Personnel Name:
Edmund Ting Chao Siong
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