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Urgent! Customer Service & Technical Support Specialist [APAC | Audio/Technical Products | Level 1/2 Su[...] Job Opening In Singapore, Singapore – Now Hiring GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.

Customer Service & Technical Support Specialist [APAC | Audio/Technical Products | Level 1/2 Su[...]



Job description

Responsibilities

  • Develop maximum sales potential from assigned customers through strong customer service and product knowledge.

  • Process customer information and respond to inquiries, concerns, and complaints diplomatically.

  • Ensure accurate and timely order entry and shipping, applying correct pricing and discounts.

  • Assist end users with self-help tools (FAQ, How-to guides, webshop, repair portal) and contribute to building self-help content.

  • Provide post-sales support, including basic technical support (Level 1/2) and web sales order placement.

  • Support global key accounts and accounts with special requirements.

  • Increase sales through upselling and cross-selling where appropriate.

  • Maintain organized, up-to-date customer files and promptly correct account information.

  • Train new Customer Service Representatives as required.

  • Collaborate with APAC Customer Service team to resolve complaints in a timely manner.

  • Support achievement of relevant KPI targets and coordinate coverage for team members when needed.

Requirements

  • Min diploma/ ITE in electronics related
  • Minimum 3 years of customer service experience
  • Certification in Electronics, Audio Engineering, or related field
  • Knowledge of electronics and technical support, preferably with audio equipment or technologies (e.g., soundwaves, bandwidth).

  • Experience with support ticketing systems and technical documentation.

To apply, please send your updated resume to

We appreciate all applications; only shortlisted candidates will be notified.

Applications will be retained for future openings.

Please refer to Good Job Creations’ Privacy Policy:

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Required Skill Profession

Technical Support & Administration



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