Main Responsibilities:
- Deliver exceptional client satisfaction by managing and resolving all customer service matters efficiently.
- Monitor and ensure the quality of services provided by the branch office.
- Maintain accurate records of customer service cases in the ERP system and coordinate timely resolution of customer inquiries and after-sales services.
- Handle client documentation professionally, including service cards, maintenance documents, handover confirmations, and training materials.
- Support project coordination to meet schedules, budgets, and client expectations.
- Ensure timely submission of all required documentation.
- Arrange and manage client RPM (Regular Performance Monitoring) and ensure reports are delivered promptly.
- Prepare and submit weekly reports to line manager.
Requirements:
- Basic IT knowledge including hardware, network, and database concepts.
- Strong service mindset with excellent time management and the ability to learn quickly.
- Proven ability to build and maintain strong relationships with vendors, clients, and colleagues.
- Excellent communication, coordination, and interpersonal skills.
Detail-oriented, meticulous, and able to perform well under pressure.
Submit your resume in MS Word format to
EA Licence No. 18C9228 | Registration No. R Tan Li Tze)
Only shortlisted candidates will be notified.