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Urgent! Customer Services Manager Job Opening In Singapore, Singapore – Now Hiring KIAN CHUE HWA (INDUSTRIES) PTE. LTD.

Customer Services Manager



Job description

Responsibilities

  • Lead, coach, and mentor the customer service team to deliver excellent service.

  • Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.

  • Manage major client accounts, including contracts, service reviews, and relationship building.

  • Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.
  • Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.

  • Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.

  • Undertake additional responsibilities as assigned by management.

Requirements

  • Min GCE ‘’O’’ level , with 2 years of supervisory experience
  • Strong adaptability, problem-solving, and analytical skills.

  • Excellent communication skills.

  • Able to thrive in a fast-paced environment

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Required Skill Profession

Customer Service



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    Unlock Your Customer Services Potential: Insight & Career Growth Guide


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