Customer Solutions Architect

Job description

Overview
The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression.

The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation.

As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities.

The role supports both pre- and post-sales motions, with a strong emphasis on maximizing platform utilization, identifying technical differentiators, and advancing ARR through technical progression.


Responsibilities
Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors.


Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health.


Relay customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses.


Demonstrate value realization of Teradata solutions through ongoing customer engagement and success planning.


Champion adoption by highlighting Teradata’s technical differentiators and underutilized capabilities.


Educate customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops.


Develop and deliver reusable technical collateral, POVs, and hands-on engagements tailored to customer needs.


Collaborate with customers to identify net-new use cases and align the Teradata platform with long-term strategies.


Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.


Create and maintain a “Technical Vision for Success” specific to each account, mapping current-state and future-state architectures.


Secure entitlements, validate platform readiness, and align cloud provisioning (e.g., SITEIDs, VPC, network requirements).


Support quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer.


Execute high-value, cost-effective sales motions such as demos, benchmarks, and PoCs to de-risk opportunity progression.


Develop trusted technical leadership through thought leadership, proactive ownership, and field-proven credibility.


Influence customer architecture strategy to include Teradata Vantage through modern data and analytics blueprints.


Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.


Remain continuously educated on Teradata’s full portfolio and adjacent technologies to guide complex customer conversations.


Required Skills and Experience
Excellent verbal and written communication skills.


Keen interest and understanding of developments in data and analytic solutions including emerging AI/ML trends.


Experience in promoting analytic solutions for large enterprises in either a pre-sales or delivery role.


Must have experience with Cloud technologies such as AWS, Azure and Google Cloud.


Knowledge of the competitive landscape and an understanding of Teradata’s differentiators.


A clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.


Ability to understand customer needs and provide thought leadership to influence and build trust at multiple levels.


Ability to multi-task and manage competing priorities across multiple customers.


Strong analytical and problem-solving skills.


Excellent organizational and people skills.


Degree level qualification or relevant experience in computer science, software engineering, mathematics, management information systems or a related discipline.


Why We Think You’ll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success.

We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work.

We focus on well-being because we care about our people and their ability to thrive both personally and professionally.

We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement.

It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.


Teradata invites all identities and backgrounds in the workplace.

We work with deliberate intent to ensure we are cultivating collaboration and inclusivity across our global organization.

We are proud to be an equal opportunity and affirmative action employer.

We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.


Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Software Development and IT Services and IT Consulting
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Required Skill Profession

Other General