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Urgent! Customer Solutions Engineer, Databases and Storage, Google Cloud - Singapore Job Opening In Singapore, Singapore – Now Hiring GOOGLE ASIA PACIFIC PTE. LTD.
Product area
Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Job description
The High Touch Support team’s focus on solutions and customer‐centric supportability helps to avoid issues, build customer trust, and enable customer’s growth and success on Google Cloud Platform (GCP).
In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud.
You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success.
You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting.
You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.
Application Instructions: This role requires you to work in a shift pattern or non‐standard work hours as required.
This may include weekend work.
Job responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
Develop an understanding of Google Cloud’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer‐reported issues, building tools, and faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production.
Work as part of a team of developers/consultants that globally ensure customer support.
Work non‐standard work hours/shifts including weekend work.
Minimum qualifications
Bachelor’s degree in Science, Technology, Engineering, or equivalent practical experience.
3 years of experience in troubleshooting and advocating for customer's needs, managing technical issues, or software development.
Experience in creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
Experience in writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
Experience in working with distributed systems, including common solutions or design patterns.
Experience with web technologies (e.g., HTML, DNS, TCP, etc.).
Preferred qualifications
Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for customer issues.
Experience in developing developer tools (e.g., automation, testing, debugging).
Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).
Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
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Unlock Your Customer Solutions Potential: Insight & Career Growth Guide
Real-time Customer Solutions Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Solutions in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4729 jobs in Singapore and 4487 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Solutions roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! GOOGLE ASIA PACIFIC PTE. LTD. is currently hiring and seeking a Customer Solutions Engineer, Databases and Storage, Google Cloud Singapore to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GOOGLE ASIA PACIFIC PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Solutions Engineer, Databases and Storage, Google Cloud Singapore Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Solutions Engineer, Databases and Storage, Google Cloud Singapore typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Solutions Engineer, Databases and Storage, Google Cloud Singapore interview at GOOGLE ASIA PACIFIC PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
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