Customer Solutions Engineer, Infrastructure, Google Cloud (English, Mandarin)

Job description

Customer Solutions Engineer, Infrastructure, Google Cloud (English, Mandarin)

_corporate_fare_ Google _place_ Singapore

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

_info_outline_

XGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

**Minimum qualifications:**

+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience with automating infrastructure provisioning, Developer Operations (DevOps), troubleshooting, advocating customer needs and managing technical issues (e.g., hardware, software, Operating Systems, networking).
+ Experience with coding in general purpose languages (e.g., Python, Java, C++) including data structures and algorithms, designing enterprise solutions, and supporting customer projects to completion.
+ Experience in testing, maintaining, or launching software products, including design and architecture.
+ Ability to communicate in English and Mandarin to support client relationship management in this region.
+ Ability to work non-standard hours, including working weekends, night shifts, holidays as required.

**Preferred qualifications:**

+ Experience with cloud computing with the knowledge of containerization and container orchestration technologies such as Google Kubernetes Engine (GKE) and debugging workload issues across multi-node environments.
+ Experience in working with distributed systems, with the knowledge of common solutions, design patterns, or best practices.
+ Experience with standard IT security practices such as identity and access management, data protection, encryption, certificate and key management.
+ Experience in building prototypes or applications.

**About the job**

The Google Cloud Support team guides customers through the moments that matter in their cloud journey to help businesses grow.

We help customers transform and evolve their business through the use of Google’s global network, data centers, and software infrastructure.

In this role, you will provide technical guidance to customers adopting Google Cloud Platform (GCP) services.

You will be providing best practices on secure foundational cloud implementations, automated provisioning of infrastructure and applications, cloud-ready application architectures, etc.

You will work with Product Management and Product Engineering to drive excellence in Google Cloud products and features.
You will be a part of a global team that provides support to help customers make the switch to Google Cloud.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting.

You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry.

We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.

Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**

+ Provide solutions in cloud platforms and infrastructure; solve cloud platform tests.

Create and deliver best practice recommendations, tutorials, blog articles, and sample code.
+ Work with customers to design and implement Cloud based architectures, migration approaches, and application optimizations that enable business goals.
+ Manage the customer’s problem through diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on GCP products.
+ Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
+ Participate in rotating on-call schedules including during nights, weekends and holidays to ensure prompt and proper resolution of customer-impacting technical tests and travel up to 15% in-region for meetings and onsite delivery activities.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer.

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Required Skill Profession

Other General