- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Success Manager (APAC).
Urgent! Customer Success Manager (APAC) Job Opening In Singapore, Singapore – Now Hiring Canary Technologies
About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role We’re seeking a proactive and driven Customer Success Manager (CSM) to join our APAC-focused team.
In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across APAC.As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region.
Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in APAC.
Responsibilities
Product Expertise:
Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
Client Onboarding:
Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
Drive Customer Value:
Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
Relationship Management:
Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth.
Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
Portfolio Growth:
Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
Strategic Insight:
Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals
Qualifications
Bachelor’s degree
3–5 years of Customer Success experience in a SaaS environment
Proven track record of onboarding clients through complex technical challenges
Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
Analytical mindset to assess client needs and develop scalable processes
Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
Confidence, charisma, and the ability to seize opportunities to drive growth and success
Proficiency with technology and adaptability to dynamic environments
Familiarity with hospitality technology is a plus
Thai Language preferred
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days:
As a company we want to ensure that the team has time to recharge.
Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club:
We meet each month and share our personal goals for the month.
Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats:
We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement:
Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement:
If you stay at a hotel that Canary works with, we provide a credit towards your stay.Canary Technologies is an equal opportunity employer.
We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5392 jobs in Singapore and 4529 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Canary Technologies is currently hiring and seeking a Customer Success Manager (APAC) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager (APAC) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Canary Technologies adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager (APAC) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager (APAC) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Manager (APAC), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager (APAC) interview at Canary Technologies, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Canary Technologies's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Success Manager (APAC) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!