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Customer Success Manager - APAC Job Opening In Singapore, Singapore – Now Hiring ComplyAdvantage


Job description

What you will be doing

:

We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals.

You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers.

You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.


As a Customer Success Manager, you will



  • Manage a portfolio of Mid-Market customers, from onboarding to training to adoption and beyond

  • Be the dedicated contact and own the overall relationship with your clients

  • Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams

  • Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal

  • Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems

  • Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team

  • Play a primary role in shaping the product roadmap based on customer feedback

  • Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.

  • Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements

  • Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers


About you:


As a Customer Success Manager, you will



  • Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate

  • Ideally have 2+ years in a similar role, with proven experience working with mid-market accounts in a B2B environment

  • Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions

  • Be a proactive self-starter that is self-directed and able to solve problems and execute independently

  • Have strong process management skills, you will be able to manage a varied workload with multiple deadlines

  • Possess strong relationship management skills and the ability to coordinate across teams and build consensus

  • Ideally have previous project management experience and have worked in a start-up previously


What’s in it for you?



  • Competitive salary aligned to your skills and experience

  • Equity as we want you to have a part of what we are building

  • We embrace a hybrid approach that requires employees to be in the office for two days a week.

    We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships

  • You will also get an annual budget of SG $400 to kit out your home office

  • Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve

  • Annual learning budget to drive your performance and career development

  • Enhanced parental leave and childcare benefits

  • Medical insurance through Bupa with pre-existing conditions covered

  • Pension contribution through The Peoples Pension




About ComplyAdvantage: We're a leading SaaS provider revolutionising how fintech companies navigate complex regulatory landscapes.

Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises.

We believe in empowering our teams to solve meaningful problems and create exceptional value for our customers.


We have five global hubs in New York, London, Lisbon, Singapore and Cluj-Napoca.


Since 2014, we have raised over $100 million in funding and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, Balderton Capital and a16z.


At ComplyAdvantage diversity fuels our growth and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day.

We encourage everyone to apply and will consider every application fairly.


We will handle your information in accordance with our Privacy Policy.

For further information, please click

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Success roles.

4663 Jobs in Singapore
4663
3849 Jobs in Singapore
3849
Download Customer Success Jobs Trends in Singapore and Singapore

Are You Looking for Customer Success Manager APAC Job?

Great news! is currently hiring and seeking a Customer Success Manager APAC to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ComplyAdvantage adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Success Manager APAC Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager APAC?

Key qualifications for Customer Success Manager APAC typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager APAC?

To improve your chances of getting hired for Customer Success Manager APAC, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager APAC Job Success

ComplyAdvantage interview tips for Customer Success Manager   APAC

Here are some tips to help you prepare for and ace your Customer Success Manager APAC job interview:

Before the Interview:

Research: Learn about the ComplyAdvantage's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager APAC interview at ComplyAdvantage, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ComplyAdvantage's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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