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Hypernative is the leader in real-time threat prevention for Web3.
We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen.
Our platform is trusted by top crypto-native organizations to protect billions in on-chain value.
Backed by world-class investors and experiencing rapid growth, we’re building a customer centric organisation that helps our customers stay safe, agile, and ahead of threats.
Now we’re hiring a Customer Success Manager in EMEA to join us on this mission.
As a Customer Success Manager (APAC) at Hypernative, you’ll own the post-sale relationship with some of the most innovative Web3 organizations in the region.
You’ll ensure they are effectively onboarded, fully adopting our platform, and continuously seeing value from their investment in Hypernative.
You’ll also play a key role in identifying and surfacing upsell and expansion opportunities (UEX) to our Sales team, as well as owing the renewal of customers.
This is a great opportunity for a proactive, technically-minded CSM who thrives on customer impact, cross-functional collaboration, and shaping success at the bleeding edge of blockchain security.
What you’ll bring
5+ years in a Customer Success or Technical Account Management role at a B2B SaaS or cybersecurity company
Experience supporting technical customers in a consultative role, ideally in Web3, cloud security, or developer platforms
Strong ability to map customer needs to product capabilities and articulate value
Demonstrated ability to identify commercial signals and coordinate with Sales for expansion execution
Excellent written and verbal communication skills across technical and business audiences
Knowledge of Web3 and DeFi
Fluency in English plus one or more APAC regional languages.
Located in APAC time zone
What We Offer
Competitive Compensation : Base salary + accelerative bonus plan
Equity:
Meaningful ownership in a high-growth SaaS business
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
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