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Customer Success Manager Job Opening In Central Singapore Community Development Council – Now Hiring PERSOL


Job description

Responsibility

The Customer Success Manager is responsible for managing day to day operational support.

Gathering customers feedback and comments from the clients.

Identifies the client's needs and work closely with various team and delivering the services.

Customer focused – Manage customer expectations and Build strong partnership:

  • Act as a focal point for all support related queries and issues.

  • Be passionate about customer satisfaction and experience and continuous service delivery improvements with CoE team.

  • Work with customers to ensure they are leveraging services effectively and finding value in our services
  • Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

  • Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
  • Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
  • Manage multiple stakeholders.

    Work closely with sales, support, billing and other technical teams
  • Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
  • Review with support team to ensure that all support tasks and deliverables meet quality and service levels
  • Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
  • Notify/escalate critical issues or variations to senior managers

Staff Management:

  • Working closely with a team size of 50-60 EUCD Engineers, ensure that all members understand the team's objectives and work together to achieve it.

  • Responsible for resource forecasting and planning to ensure service delivery is not impacted
  • Review and raise resource requirement to Operation Lead.

  • Integral part of performance review.

    To promote communication and provide useful feedback about job performance.

  • Ensure that all processes and procedures are followed

Teamwork and Collaboration

  • Collaborate, problem solving, and/or strategize upcoming client meetings with various team members
  • Collaborate with internal stakeholders to establish relationship across all departments
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Planning/Tracking operational activities and service upselling

  • Ensure contractual meetings are done in time and open actions are follow-up and closed in time
  • Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
  • Work with Senior managers and sales team to maintain and increase revenue by upselling the services.

Requirement

  • 2-3 years as a Service Delivery/Customer Success Executive or Manager
  • Good customer management experience
  • Excellent written, oral and presentation skills
  • Certification in IT Service Management and/or ITIL (v4 or above)

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions.

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to e2i's PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg.

R , Lucas Tan

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Success roles.

4763 Jobs in Singapore
4763
4288 Jobs in Central Singapore Community Development Council
4288
Download Customer Success Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PERSOL adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

PERSOL interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the PERSOL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at PERSOL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PERSOL's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Manager Positions

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