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Urgent! Customer Success Manager- Japanese Speaking Job Opening In singapore singapore – Now Hiring U3

Customer Success Manager Japanese Speaking



Job description

THE RESPONSIBILITIES:
Here is how your day-today responsibilities of the role will look like, but are not limited to:



• Regularly check with our customers about how client services are meeting their requirements and whether there are areas for possible improvement, act as the internal voice of the customer

• Responsible for the retention of assigned accounts

• Responsible for the growth of assigned accounts through upgrades, adds, moves and revenue expansion by bringing to the customer’s attention new sales opportunities and new sales ideas

• Reduce churn by managing cancellation of orders and services

• Manage the implementation process of accounts together with Service Delivery

• Manage the onboarding of new accounts, together with Project Management (when appropriate)

• Implement initial kickoffs internally and externally, together with Project Management (when appropriate)

• Create and manage account profiles in Salesforce.com

• Regularly obtain customer references / case studies

• Review Operational Performance on a regular basis

• Build valuable relationships to make our existing customers the best references for our new clients, ensuring the highest level of customer satisfaction

• Provide quarterly Business Reviews

• Make recommendations of the actions needed to improve customer net promoter scores and feedback.

THE SKILLS AND COMPETENCIES:



• Educated to degree level or equivalent

• Proficient in Japanese Language

• 2-3 years account management or customer success experience

• Strong administrative skills; very accurate, well organized, creative, persistent and quality driven

• Ability to focus on results and customer satisfaction, meeting departmental and company goals.

• Excellent interpersonal skills, including experience in dealing with all levels in different functional departments.

• Able to make informed, educated and timely decisions, under pressure

• Demonstrated experience in improving and implementing processes

• An excellent communicator

• Technical skills in Networking and Telecommunication are beneficial

• Advanced MS Excel and SalesForce.com skills are desirable

• Creative, proactive and a collaborative team worker, who enjoys building meaningful internal and external relationships.


Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


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