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Urgent! Customer Success Manager- Japanese Speaking Job Opening In singapore singapore – Now Hiring U3
THE RESPONSIBILITIES:
Here is how your day-today responsibilities of the role will look like, but are not limited to:
• Regularly check with our customers about how client services are meeting their requirements and whether there are areas for possible improvement, act as the internal voice of the customer
• Responsible for the retention of assigned accounts
• Responsible for the growth of assigned accounts through upgrades, adds, moves and revenue expansion by bringing to the customer’s attention new sales opportunities and new sales ideas
• Reduce churn by managing cancellation of orders and services
• Manage the implementation process of accounts together with Service Delivery
• Manage the onboarding of new accounts, together with Project Management (when appropriate)
• Implement initial kickoffs internally and externally, together with Project Management (when appropriate)
• Create and manage account profiles in Salesforce.com
• Regularly obtain customer references / case studies
• Review Operational Performance on a regular basis
• Build valuable relationships to make our existing customers the best references for our new clients, ensuring the highest level of customer satisfaction
• Provide quarterly Business Reviews
• Make recommendations of the actions needed to improve customer net promoter scores and feedback.
THE SKILLS AND COMPETENCIES:
• Educated to degree level or equivalent
• Proficient in Japanese Language
• 2-3 years account management or customer success experience
• Strong administrative skills; very accurate, well organized, creative, persistent and quality driven
• Ability to focus on results and customer satisfaction, meeting departmental and company goals.
• Excellent interpersonal skills, including experience in dealing with all levels in different functional departments.
• Able to make informed, educated and timely decisions, under pressure
• Demonstrated experience in improving and implementing processes
• An excellent communicator
• Technical skills in Networking and Telecommunication are beneficial
• Advanced MS Excel and SalesForce.com skills are desirable
• Creative, proactive and a collaborative team worker, who enjoys building meaningful internal and external relationships.
Advertising, Marketing, Promotions, Public Relations, And Sales Managers
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in singapore, singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in singapore, singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5392 jobs in Singapore and 4529 jobs in singapore, singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! U3 is currently hiring and seeking a Customer Success Manager Japanese Speaking to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Japanese Speaking Jobs singapore singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at U3 adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Japanese Speaking Jobs Singapore varies, but the pay scale is rated "Standard" in singapore singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager Japanese Speaking typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager Japanese Speaking interview at U3, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the U3's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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