Customer Success Manager, Korean Speaking

Job description

Overview
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Customer Success Manager, Korean Speaking
role at
Deel .


Deel is the all-in-one payroll and HR platform for global teams.

Our vision is to unlock global opportunity for every person, team, and business.

Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.


Why Deel?

Deel is transforming how global talent connects with world-class companies, creating infrastructure for the future of work and enabling a more diverse and inclusive global economy.

We are a fast-growing SaaS company with a strong momentum and a track record of customer impact and satisfaction.


Summary
You’ll be the face and voice of Deel for our clients, both internally and externally.

In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.

You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues.

Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.


You are a passionate business builder at heart.

You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business.

You are not afraid to get your hands dirty to deliver projects.

You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders.

Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team.

If that is you, join our team!
Responsibilities
Accounts: The CSM II will manage a diverse portfolio of SMB/MM or ENT accounts.

This includes low to mid-sized spend accounts and accounts with strategic growth potential.


Risk: Identify and flag risks that will lead to customer churn.

Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.


Relationships: Build relationships with key stakeholders.

Conduct regular business reviews.


Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
Responsible for providing a high-quality experience to our customers on a day-to-day basis.


Coordinate with internal stakeholders to ensure timely response and completion of customer requests.


Drive adoption of platform features that will lead to a better customer experience and better retention.


Qualifications
You have a minimum of 4+ years of relevant work experience, including client-facing experience
Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality.

You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact
Proficiency in English and Native Korean language
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are.

With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.


Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace.

We provide accommodation on request throughout the recruitment process for applicants with disabilities.

If you require accommodation, please inform our Talent Acquisition Team at
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