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Urgent! Customer Success Manager, Maintenance (DSC/JH) Job Opening In Singapore, Singapore – Now Hiring ST Engineering
We are seeking a
Customer Success Manager (Maintenance)
who plays a pivotal role in ensuring the successful delivery and ongoing support of
Maintenance Systems and projects .
This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.
Responsibilities
Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines.
Evaluate potential technical issues and collaborate with engineers to develop effective solutions.
Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored.
Liaise with backend support groups to ensure Maintenance Systems’ fulfillment and compliance.
Coordinate with external service partners and contractors to facilitate project and maintenance execution.
Effectively engage key stakeholders in decision‐making and execution processes.
Strong negotiation skills with both internal and external stakeholders.
Generate and analyse monthly reports, presenting insights and updates to end customers.
Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness.
Familiarity with Service Operation metrics and system availability requirements.
Manage project budgets, including planning, designing, and defining scope and deliverables.
Uphold quality assurance standards and ensure best‐in‐class deliverables.
Proactively monitor project progress and apply corrective actions to resolve issues.
Build and maintain high‐performing teams aligned with service management goals.
Requirements
Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
Certification in ITIL is preferred
At least 2 years of experience in team management
Have at least 3 years of experience in Cyber Security
Work Location: Jurong East
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4763 jobs in Singapore and 3900 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ST Engineering is currently hiring and seeking a Customer Success Manager, Maintenance (DSC/JH) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager, Maintenance (DSC/JH) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ST Engineering adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager, Maintenance (DSC/JH) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager, Maintenance (DSC/JH) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager, Maintenance (DSC/JH) interview at ST Engineering, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ST Engineering's products or services and be prepared to discuss how you can contribute to their success.
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