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Urgent! Customer Success Manager - Mandarin Speaker Job Opening In Singapore, Singapore – Now Hiring Workiva
Customer Success Manager - Mandarin Speaker
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As a
Customer Success Manager (CSM)
at Workiva, you are a critical part of our customer-facing team - driving the success of our customers on the Workiva platform.
You’ll serve as the primary point of contact for assigned customers, managing the entire customer lifecycle, focusing on positive business outcomes and identifying opportunities for growth within customer accounts.
You’ll work closely with Workiva’s Implementation, Support, Marketing and Sales teams to ensure customers are effectively onboarded, trained, and supported throughout the customer journey.
As a CSM, your primary mission will be to maximise our customers’ value from the Workiva platform through developing and maintaining close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle.
What You’ll Do
Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers
Manage diverse customer needs through robust product knowledge and expertise
Consult on best practices, workflows, and management business reviews
Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
Record customer activity, outcomes, issues, and communication in customer management tools
Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams
Work with Sales to understand the details of upcoming customer renewals
Use customer management tools to track customer communication, issues, and metrics
What You'll Need
Minimum Qualifications
Undergraduate degree or equivalent combination of education and experience in a related field
2+ years of related career experience in Customer Success, Customer Service, Account Management, Software Consulting or Technology Solution Deliver
Preferred Qualifications
Excellent communication skills and able to demonstrate the ability to communicate at multiple levels
Evidence of successful relationship building both internally and externally
Experience supporting SaaS platforms (Finance or Sustainability solutions a plus)
Expert observation, communication, and presentation skills with a high level of comfort delivering consultative recommendations to executives & management teams
A self-starter who thrives in fast-paced environments and can manage multiple priorities
Working experience with customers across the Financial Services sector is a plus
Fluency in English and Mandarin required
Travel Requirements And Working Conditions
Willingness to travel up to 10% for company and customer meetings
Reliable internet access for any period of time while working remotely
Workiva is an Equal Employment Opportunity Employer.
We believe that great minds think differently.
We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.
Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities.
To request assistance with the application process, please email
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Software Development
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4763 jobs in Singapore and 3900 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Workiva is currently hiring and seeking a Customer Success Manager Mandarin Speaker to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Mandarin Speaker Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Workiva adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Mandarin Speaker Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager Mandarin Speaker typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager Mandarin Speaker interview at Workiva, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Workiva's products or services and be prepared to discuss how you can contribute to their success.
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