Job Title: Customer Success Manager | Singapore
Location
: Singapore
Employment Type
: Full-time
Level
: Mid-level / Experienced
Are you passionate about customer satisfaction and helping clients succeed?
We are seeking a dedicated
Customer Success Manager
to join our team in Singapore.
In this role, you will work closely with customers to ensure they receive the maximum value from our products or services, leading to high levels of customer retention and satisfaction.
Key Responsibilities
:
- Customer Onboarding
: Lead the onboarding process for new customers, ensuring they are set up for success from the start.
- Relationship Management
: Build and maintain strong, long-term relationships with key clients, acting as their primary point of contact.
- Customer Support
: Proactively address and resolve customer issues or challenges, ensuring that all customer concerns are handled promptly and effectively.
- Product Knowledge
: Develop in-depth knowledge of our products or services and use this knowledge to help customers solve problems and achieve their goals.
- Account Retention
: Monitor customer accounts, identify potential risks, and work to mitigate churn by providing ongoing support and identifying upsell opportunities.
- Cross-functional Collaboration
: Work closely with sales, product, and support teams to ensure a seamless customer experience.
- Performance Monitoring
: Track and report on key customer metrics, including satisfaction scores, engagement rates, and retention.
- Customer Feedback
: Gather feedback from customers and share insights with internal teams to help drive product improvements and customer-centric solutions.
- Training & Education
: Provide ongoing training and resources to customers to ensure they are utilizing our products/services to their full potential.
Requirements
:
- Experience
: 2-4 years of experience in customer success, account management, or a related field.
- Communication Skills
: Strong verbal and written communication skills with the ability to engage customers and explain technical concepts.
- Customer-focused
: A deep passion for customer success and a track record of building strong client relationships.
- Problem-solving
: Excellent problem-solving skills with the ability to proactively address challenges and offer solutions.
- Analytical Skills
: Ability to track and analyze customer data, providing insights that improve the customer experience.
- Team Player
: Ability to work collaboratively with cross-functional teams to deliver exceptional customer experiences.
- Technical Aptitude
: Familiarity with CRM tools (e.g., Salesforce, Zendesk) and customer success platforms.
- Work Eligibility
: Singaporean or valid work permit holder in Singapore.
What We Offer
:
- Competitive Salary
: Attractive salary with performance-based incentives and bonuses.
- Career Growth
: Clear pathways for advancement in the customer success field, with opportunities to grow into leadership positions.
- Training & Development
: Access to ongoing learning and development programs, including customer success certifications.
- Work Flexibility
: Flexible work hours and remote work options available, depending on the role and business needs.
- Collaborative Environment
: A positive and supportive work culture where your contributions are valued, and career growth is encouraged.