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Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring Cellebrite


Job description

Company Overview:


Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world.

Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy.

Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.

To learn more, visit us at www.cellebrite.com,  and find us on social media @Cellebrite. 

 



About the role:


We are seeking a dedicated and experienced Customer Success Manager to join our team in Singapore.

The Customer Success Manager will strengthen key customer relationships by driving solution adoption and ensuring the success of Cellebrite’s largest existing and new customers.

This role will report to the Customer Success Leadership within APAC and work closely with cross-functional teams including Sales, Support, Engineering, and Product to deliver a world-class customer experience. 

 



Position Overview:

 Key Responsibilities: 


  • Work directly with the company’s largest service providers and corporate customers to ensure solution adoption and customer success through product training and building relationships with key technical personnel. 
  • Collaborate with Sales Managers and Solutions Engineers to understand and prioritize customer technical business needs and use cases for Cellebrite’s solutions. 
  • Conduct quarterly meetings with key accounts to ensure business needs are being met with our solutions, while exploring opportunities for expansion within the account. 
  • Gather feedback from designated customers on Cellebrite solutions, including areas of success, improvement, and future enhancements.

    Provide that feedback to Product Management, Marketing, and Engineering. 
  • Serve as a point of escalation for unresolved technical support issues, coordinating with the Support team, customer, and various other internal resources to resolve incidents and ensure customer satisfaction. 
  • Ensure smooth and effective onboarding by demonstrating solution capabilities and helping maximize product value for new customers. 
  • Regular travel to customer sites as necessary, Prepare reports and documentation in support of the above activities. 

 



Qualifications:


  • Bachelor’s degree in a relevant field is nice to have but not mandatory. 
  • 3-5 years of experience in customer success, program/project management, or a related field within the technology industry. 
  • Experience working with pre/post technical sales and a strong understanding of customer success best practices. 
  • Background in telecommunications, mobile devices, IT security, and networking  
  • Experience working within the police as an investigations supervisor or senior investigators is a significant advantage. 
  • Experience working in a global environment and with law enforcement or governmental agencies is a significant advantage. 
  • Exceptional leadership, communication, and interpersonal skills, with the ability to build strong relationships at all levels. 
  • Strong analytical skills and a demonstrated creative problem-solving approach. 
  • Passionate about customer experience and success, with a proven track record of driving customer satisfaction and retention. 
  • Highly organized, with the ability to work cross-functionally in a dynamic environment. 
  • Fluent in English; proficiency in other languages is an advantage. 
  • Willingness to travel within the APAC and occasionally internationally (~40%). 

 



What We Offer:


  • Competitive salary and benefits package. 
  • Opportunities for professional growth and development. 
  • A collaborative and innovative work environment. 
  • The chance to work with cutting-edge technology and make a significant impact on public safety and justice. 

 



Office Location:
Singapore
None

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Success roles.

4658 Jobs in Singapore
4658
3844 Jobs in Singapore
3844
Download Customer Success Jobs Trends in Singapore and Singapore

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cellebrite adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

Cellebrite interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the Cellebrite's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at Cellebrite, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cellebrite's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Manager Positions

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