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Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring Charterhouse Partnership


Job description


A unique opportunity to join our client's growing global Customer Success team presents the opportunity to work with businesses spanning the top international firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants.



The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results.

Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices.

They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.


Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.

Responsibilities

  • Develop and foster an excellent customer experience across the client's comprehensive product suite

  • Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision.

  • Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes

  • Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements

  • Work closely with customers to establish proactive deployment, transition, and user adoption strategies.

  • Collaborate with the Sales Team to create practical, measurable plans that embed our products into the core of our customers' day to day.

  • Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions

  • Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs

  • Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases

  • Maximise customer renewals via successful onboarding and engagement

  • Analyse customer data to improve customer journey and experience

  • Regular domestic and international travel to meet with customers and build robust business relationships


Requirements

  • Bachelor’s of Master’s Degree in a scientific or analytical discipline with distinction

  • Excellent communication and interpersonal skills, both verbal and written

  • Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge

  • Detail oriented with a problem-solving attitude

  • Excellent product knowledge

  • Passion for customer experience

  • Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Please email your resume to Abigail Poh at for a confidential discussion.

EA License no.: 16S | Reg.

No. R

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Success roles.

5392 Jobs in Singapore
5392
4529 Jobs in Singapore
4529
Download Customer Success Jobs Trends in Singapore and Singapore

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Charterhouse Partnership adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

Charterhouse Partnership interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the Charterhouse Partnership's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at Charterhouse Partnership, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Charterhouse Partnership's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Manager Positions

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