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Customer Success Manager Job Opening In singapore, Singapore – Now Hiring Darktrace


Job description

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation.

The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit .

Darktrace is currently expanding its Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

Our passion, creativity and determination to succeed is helping us build something completely novel and extraordinary.

Join us on our mission to free the world of cyber disruption.

Our Customer Success team plays a key role in helping client organisations defend their digital landscape from evolving threats.

This is your opportunity to be part of a high growth business that values collaboration, innovation and inclusion.

In the Customer Success role, you will be managing a book of business across our global customer base.

You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

You should have a passion to learn about cyber security and AI, while always delivering the best service to our customers.

This role is open to those with 2 to 5 years of professional experience.

You will have the opportunity to work with clients across all industry verticals and varying organisation stakeholders.

For more information on our product and company, please consult our website.

Key Duties & Responsibilities of the role:

  • Manage a portfolio of existing Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.
  • Map to multiple stakeholders across a client organisation, from end-users to C-level members of the organisation
  • Manage customer escalations to resolution, leveraging cross-functional teams within the business.
  • Identify upsell and cross-sell opportunities within your portfolio of customers and work with Account Executives, Sales Engineers and Commercial Directors to drive proof of values.
  • Manage and own the renewal processes from commercial negotiations to deal closure for your portfolio of customers.
  • Work closely with Darktrace Registered Partners, Darktrace Commercial Directors, Account Executives, Subject Matter Experts, Technical Resources and Cyber Threat Analysts who will support you in performing your role.
  • Create and drive success plans with key customers in your portfolio
  • Have excellent organizational and project management skills, working with high valued customers in a pressurized environment
  • Constantly conduct health checks to drive satisfaction and retention.
  • Present, discuss and demonstrate Darktrace platform solutions to CISOs and information security experts as required.
  • For this role you need to be tenacious, driven and have the following skill set:

  • 2 to 5 years experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Consulting, Sales
  • Ability to manage in complex and crisis situations in a confident and calm manner
  • Able to effectively communicate with senior business professionals across every industry vertical
  • Familiarity with enterprise networking technology
  • Strong business acumen and negotiation skills
  • Strong communication and presentation skills
  • Willing to travel to accounts across the region
  • Strong time management skills, self-motivation and to be goal-orientated at all times
  • Able to effectively work as a part of team
  • If you’re passionate about technology, customer success and solving real-world cybersecurity challenges with AI, we’re looking forward to meeting you!

    Required Skill Profession

    Top Executives


    • Job Details

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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


    Real-time Customer Success Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in singapore, Singapore, highlighting market share and opportunities for professionals in Customer Success roles.

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    Are You Looking for Customer Success Manager Job?

    Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Darktrace adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Customer Success Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Success Manager?

    Key qualifications for Customer Success Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Success Manager Job Success

    Darktrace interview tips for Customer Success Manager

    Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

    Before the Interview:

    Research: Learn about the Darktrace's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Success Manager interview at Darktrace, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Darktrace's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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