Urgent! Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring Ireckonu - Hotel Middleware & CDP+
Overview
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Customer Success Manager
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Ireckonu - Hotel Middleware & CDP+
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Your mission
At Ireckonu, the Customer Success Manager is an empowered position responsible for key elements of the client relationship.
This role focuses on building strong partnerships and ensuring customer satisfaction, driving value through project delivery, resulting in positive outcomes and a high customer retention rate.
You will also ensure that projects are delivered to scope, on-time and on-budget.
The Customer Success Manager is charged with thinking both strategically and operationally, developing a deep understanding of the customers’ use cases and future needs while balancing the delivery of sold work.
The role requires planning, overseeing, and leading projects from ideation through to completion; collaborating with internal cross-functional partners such as Project Managers, Solutions Architects and external vendors as needed.
You will leverage your knowledge of the customer to formulate a growth-focused vision for your portfolio, including strategic product adoption.
The role involves interaction with a range of internal and external stakeholders, managing several moving projects simultaneously while juggling priorities.
Responsibilities
Partner with Account Managers to understand customer contracts, scope and requirements
Become an Ireckonu product expert; identify customer use cases and guide them toward their desired outcomes
Drive product adoption by overseeing customer onboarding and request development
Work with Solutions Architects & Squad Project Managers on customer requirement prioritization, definition, testing & delivery during onboardings or new feature/integration releases
Establish ongoing cadences with customers to demonstrate value and track business outcomes (weekly touchpoints, monthly meetings, QBRs, frequent C-level meetings)
Be the first point of contact when customers have questions on product features or performance
Develop best practices for product enablement & support, with a view to internal teams & customers
Provide product feedback from customers & industry to the Product team to help influence overall roadmap
Your profile
About You
2+ years experience working in the hospitality industry in a customer success role or have worked directly with hospitality technology vendors while leading large scale transformation projects at hotels
Experience with various types of hospitality software such as PMS, CRM, POS, Revenue Management, Distribution
Knowledge & curiosity about trends in the hospitality SaaS and wider technology industries
Nice to have but not required: Familiarity with REST API’s, SOAP, XML, feature testing
Ability to navigate complex ecosystems is a strong plus
Having a startup/scaleup experience or mindset is a strong plus
Strong written & verbal communication skills
Excellent listening skills, customer-centric mentality and empathy toward customers
Proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
Great team player, open to giving and receiving feedback
Ability to adapt to a fast-paced and dynamic environment
Process-oriented mindset with ability to create structure
About Us
Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standards.
Led by our vision to accelerate digital transformation in the hospitality industry, we have continuously perfected our state-of-the-art CORE middleware solutions and wrap-around applications.
This enables us to support both large international brands and small regional chains in their digital transformation journey.
We are proud partners of some of the world’s best hospitality brands, including CitizenM, Loews, and Mandarin Oriental Hotel Group.
All of these achievements are made possible by the passion, talent, and knowledge of our team.
At Ireckonu, we take pride in our diverse range of nationalities and backgrounds, where every employee plays an important role in building an environment where hard work is recognized and rewarded.
Our Core Values Define Who We Are
Excellence
– At Ireckonu, we live excellence through our commitment to high standards, continuous improvement, and delivering outstanding products and services, driven by a culture of dedication and fueled by passion.
Partnership
– At Ireckonu, partnership fuels our core, fostering teamwork, trust, and innovation, building lasting customer & partner connections for mutual success.
Transparency
– At Ireckonu, we keep it simple – transparency means being open, honest, and sharing information to build trust and keep everyone aligned.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4653 jobs in Singapore and 3839 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ireckonu - Hotel Middleware & CDP+ is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ireckonu - Hotel Middleware & CDP+ adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager interview at Ireckonu - Hotel Middleware & CDP+, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ireckonu - Hotel Middleware & CDP+'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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