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Urgent! Customer Success Manager Job Opening In singapore, Singapore – Now Hiring Macdonald & Company



Job description

Job Summary

A global Data Centre developer, owner-operator is searching for a Customer Success Manager to join their team on a full-time basis in Singapore.



The Customer Operations team is the front-line for customer experience.

As a Customer Success Manager, the successful candidate will be tasked with providing high touch, red-carpet service to some of this company’s largest customers.



The successful candidate for this role will have a strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

As a Customer Success Manager, the successful candidate will be:
  • An ambassador – You will be an advocate for customers.

    collaborate and align across global functions with complete transparency
  • A catalyst – You will spark initiatives of change, success, and consistency 
  • Owner – You will proactively communicate well and follow-through until we close the loop.

    You will exemplify trustworthiness and accountability
  • A difference maker to Customers and Stakeholders
  • Maintain a holistic understanding of your customers portfolio; be proactive in anticipating their needs
  • Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
  • Leverage your relationship with customers along with in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company.

    Regularly meet with customers to ensure we are aligned with their needs.
  • Partner with Sales and Portfolio teams to execute renewal agreements and identify customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.
  • You will also posses and have the ability to manage: Critical Awareness, Corporate Acumen, Communications and Conflict Resolution

  • The successful candidate in this role, must possess the following skills and experience:
  • Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
  • 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
  • The ability understand customer needs within a technical environment
  • An ability to build both internal and external (customer) relationships quickly
  • Strong communication skills – proficiency in languages other than English is a benefit but not a must
  • Familiarity with sales platforms and CRM systems

  • If you are a strong client facer and want to work for a leading Data Centre Developer, please get in touch.


    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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      Unlock Your Customer Success Potential: Insight & Career Growth Guide


    • Real-time Customer Success Jobs Trends in singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5392 jobs in Singapore and 4529 jobs in singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Success Manager Job?

      Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Macdonald & Company adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Customer Success Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Success Manager?

      Key qualifications for Customer Success Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Customer Success Manager Job Success
      Macdonald & Company interview tips for Customer Success Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Macdonald & Company's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Success Manager interview at Macdonald & Company, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Macdonald & Company's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Customer Success Manager Positions

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