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Urgent! Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring OCTOMATE STAFFING PTE. LTD.
The
Customer Success (GTM) Manager
plays a strategic role in driving customer adoption, satisfaction, and growth across the fintech product portfolio.
This role bridges the gap between sales, product, and operations, ensuring customers achieve measurable success and long-term value from the company’s financial technology solutions.
Key Responsibilities
Customer Onboarding & Engagement
Lead end-to-end onboarding for new customers, ensuring seamless setup and product adoption.
Conduct training sessions, demos, and walkthroughs tailored to customer needs and business objectives.
Serve as the primary point of contact post-sales, building trusted advisory relationships with key stakeholders.
Account Growth & Retention
Drive account expansion through upselling and cross-selling of additional fintech solutions and services.
Monitor account health, usage trends, and satisfaction scores to identify renewal or churn risks early.
Collaborate closely with the Sales and Product teams to develop strategies that improve retention and lifetime value.
Operational Excellence
Track KPIs such as NPS, churn rate, adoption rate, and time-to-value to measure success.
Maintain CRM and success tools (e.g., HubSpot, Gainsight, Salesforce) for accurate customer data and activity tracking.
Collaborate with cross-functional teams to resolve escalations and ensure a consistent customer experience.
Customer Insights & Product Feedback
Act as the voice of the customer, providing structured feedback to product and engineering teams.
Identify opportunities for process and product enhancements that improve customer outcomes.
Support product launches and GTM initiatives by preparing customer enablement materials and communications.
Requirements
Bachelor’s degree in
Business, Marketing, Finance, or Technology-related
field.
5–7 years
of experience in customer success, account management, or GTM roles, ideally in a
fintech or SaaS
environment.
Strong understanding of
financial systems, payments, or digital banking products.
Proven track record in
retention, upselling, and cross-functional collaboration.
Excellent communication, stakeholder management, and analytical skills.
Proficiency with CRM, analytics, and customer success tools (e.g., Salesforce, Gainsight, HubSpot, Looker).
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4763 jobs in Singapore and 3900 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OCTOMATE STAFFING PTE. LTD. is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OCTOMATE STAFFING PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager interview at OCTOMATE STAFFING PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OCTOMATE STAFFING PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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