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Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring Reforged Labs (YC W22)


Job description

Top 3 reasons to join us

  • Work on AI agents that power top global gaming studios
  • World-class team from Harvard & FAANG
  • Competitive salary and bonus with proven market fit

About Us
Reforged Labs is the creator of Boa, the AI creative intelligence agent that helps mobile game marketers answer all their questions about what ads are performing, why they work, and what to create next.

The AI agents we build help mobile-game marketers create, test, and scale winning ad creatives.

Our stack combines retrieval-augmented generation, multimodal models, and billions of gameplay and ad-performance signals.

We're a small but fast-growing team with backgrounds from Google, Microsoft, Apple, and Harvard.

We're backed by world-class investors, including DCM, Y Combinator, the founder of King and Sky Mavis, and executives from Niantic and Pocket Gems.

The Role
We're looking for our founding Customer Success Manager who will be the trusted advisor to our customers, from onboarding to retention.

You will not only work directly with customers to drive value, but also design the systems, playbooks, and strategies that define our new Customer Success function.

This role is perfect for someone who is deeply curious, customer-obsessed, and energized by building strong, long-term relationships.

This is a foundational role that will shape how we support, engage, and grow our customer relationships from the ground up.

Responsibilities

  • Own the customer journey: Onboard new accounts, provide training, and build relationships that drive product adoption.

  • Build playbooks and workflows: Help create scalable systems for onboarding, success planning, and check-ins.

  • Be the voice of the customer: Advocate for customer needs internally with Product and Engineering teams.

  • Drive outcomes: Proactively help customers realize value, meet their goals, and achieve success benchmarks.

  • Resolve issues quickly: Triage support tickets, answer questions, and surface feedback effectively.

  • Renew and retain: Monitor account health, lead renewal conversations, and identify expansion opportunities.

  • Collaborate cross-functionally: Partner with Sales and Marketing to support customer growth and referenceability.

Ideal Skills And Experience

  • 3 - 6 years in a customer-facing role (Customer Success, Solutions, Account Management, etc.), ideally in a startup or high-growth environment.

  • Proven experience creating or evolving customer-facing systems or processes.

  • A proactive, self-starter mindset.

    You're comfortable building from scratch and wearing multiple hats.

  • Excellent communication skills and strong relationship instincts.

  • Deep empathy for customers and a passion for helping them succeed.

  • Bonus: Experience with B2B SaaS, technical users, or early-stage customer development.

What We Offer

  • Annual offsites and a dedicated learning budget
  • Flexible PTO
  • Health insurance stipend
  • Remote role with in-person meetups
  • Competitive compensation
  • Direct impact and visibility with leadership

Reforged Labs is an equal-opportunity employer.

We value diverse perspectives and believe they make better products.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Success roles.

4763 Jobs in Singapore
4763
3900 Jobs in Singapore
3900
Download Customer Success Jobs Trends in Singapore and Singapore

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Reforged Labs (YC W22) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

Reforged Labs (YC W22) interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the Reforged Labs (YC W22)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at Reforged Labs (YC W22), research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Reforged Labs (YC W22)'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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