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Urgent! Customer Success Manager Job Opening In Singapore, Singapore – Now Hiring Thewaternetwork
Job Description: Customer Success Manager at Gradiant AI
Gradiant AI is our digital solutions business unit, providing proprietary digital solutions that leverage AI/ML algorithms to optimize treatment processes.
Our key product, SmartOps, is an integrated digital platform for asset performance management, plant performance optimization, asset management, and remote monitoring & control.
This Customer Success Manager role is within the Gradiant AI department, part of the Commercial team.
The role involves building strong, long-term relationships with customers, supporting their transition from sales prospects to active users of our products.
The ideal candidate possesses strong technical knowledge of treatment processes and digital solutions to design and deliver tailored solutions.
The manager will collaborate closely with sales and project delivery teams to expand customer accounts, enhance retention, and ensure successful project execution.
The position offers a hybrid working environment and may involve interfacing with international colleagues across different time zones.
Key Responsibilities:
Develop and maintain close relationships with customers throughout sales, project delivery, and support phases.
Gain a comprehensive understanding of Gradiant AI’s products, including capabilities, features, and limitations, from a customer perspective.
Collaborate with sales and commercial teams to generate leads, nurture prospects, and close deals.
Conduct product demonstrations, technical presentations, and training sessions.
Understand customer challenges deeply and coordinate with application engineers, software engineers, and project managers to propose tailored solutions.
Assist in preparing proposals and contracts with support from project managers and engineering teams.
Facilitate customer onboarding and ensure smooth transition from sales to project delivery, clearly understanding customer requirements.
Work closely with customers and project teams to ensure successful product adoption.
Support project discussions, review outputs, and oversee reports.
Mentor team members and share domain knowledge related to water and wastewater treatment.
Maintain strong relationships with customers, provide ongoing support, and identify upsell opportunities.
Act as an industry thought leader by engaging in industry events and securing speaking opportunities.
Provide strategic insights for product development, business, and marketing strategies.
Secure strategic partnerships to support sales and project activities.
Minimum Requirements:
Bachelor’s or higher degree in Chemical, Mechanical, Electrical, Industrial, or Systems Engineering, or relevant fields.
Over 10 years of industry experience.
Strong knowledge of water and wastewater treatment processes.
Knowledge of digital solutions in the water industry.
Understanding of key digital concepts.
Excellent communication, organizational, and presentation skills.
Experience in technical sales or sales support within the water industry is preferred.
Experience in project delivery in the water industry is preferred.
Proven ability to build and maintain customer relationships.
Skills in negotiation, problem-solving, active listening, mentoring, and empathy.
Entrepreneurial mindset, agility, and adaptability to change.
Experience with Teams, Salesforce, JIRA is advantageous.
Note: Aquaspe complies with Swiss law and the Swiss Data Protection Act.
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4763 jobs in Singapore and 3900 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Thewaternetwork is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Thewaternetwork adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager interview at Thewaternetwork, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Thewaternetwork's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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