Customer Success Specialist , AWS End User Computing
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Customer Success Specialist , AWS End User Computing
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Amazon Web Services (AWS)
Description
Transform enterprise digital workplaces while accelerating your career with AWS's fastest-growing End User Computing portfolio.
Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions.
Key job responsibilities
Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs.
Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.
Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges.
Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.
Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables.
Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.
Monitor health dashboards to proactively address risks and adoption barriers.
Drive customer advocacy through success story documentation and reference program participation.
Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.
A day in the life
Morning: You're reviewing dashboards over coffee, spotting a Fortune 500 account stuck at 30% WorkSpaces adoption.
Time to dig in and help them succeed.
Mid-Morning: Video call with their IT team - part detective work, part technical consulting to understand why users aren't embracing virtual desktops.
Afternoon: You're orchestrating solutions - pulling in AWS service teams and partners to tackle integration challenges.
Some days you're the technical expert, others the project coordinator.
Executive Time: Presenting to C-suite, translating technical wins into business value.
Reality?
You'll stretch beyond comfort zones daily - troubleshooting technical issues one moment, strategizing with executives the next.
About The Team
This position is part of the Amazon Specialist and Partner Organization (ASP).
Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.
Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners.
Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Basic Qualifications
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification.
Experience implementing cloud services including migrations and modernization projects or similar.
Company - Amazon Web Services Singapore Private Limited
Job ID: A
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