Customer Success Specialist

Key Responsibilities

Client Onboarding & Training:

Client Support & Issue Resolution:

• Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.
  
  
• Work closely with engineering and product teams to identify recurring issues and drive improvements.
  
  
• Provide client reports on robot performance, and key performance matrix.
  
  
• Use diagnostics and analytics tools to proactively identify and resolve operational issues.
  
  

Customer Success & Relationship Management:

• Develop strong relationships with clients, understanding their unique needs and business goals.
  
  
• Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement.
  
  
• Collaborate with sales and account management teams to drive customer retention and expansion.
  
  

Site Survey & Deployment Plan:

· Conduct Client Site Surveys – Perform on-site assessments to evaluate safety risks, operational conditions, and client requirements for the successful deployment of security robots.

· Understand Client Objectives – Engage with clients to identify their key goals and concerns, ensuring deployment plans align with their operational priorities.

· Address Deployment Concerns – Identify potential issues raised by clients, recommend follow-up actions, and ensure all risks are mitigated prior to deployment.

· Develop Deployment Plans – Prepare and deliver detailed deployment documentation for both clients and field service engineers to ensure accurate and efficient installation of the security robot.

Key Qualifications & Skills

• Bachelor's degree or Diploma in Engineering, Business, or a related field.
  
  
• Experience in client success, technical support, or operations, preferably in robotics, automation, or technology-driven environments.
  
  
• Strong understanding on robot diagnostics, troubleshooting, and operational support.
  
  
• Excellent problem-solving skills and ability to work in a fast-paced, customer-centric environment.
  
  
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
  
  
• Ability to travel occasionally for client visits and training sessions.
  
  

Good to have

● Tools and platform - Jira, WhatsApp for Business, and other ticketing tools

● Experience with AGVs, AMRs, and robotic systems

If you are passionate about customer success and technology-driven operations, we'd love to hear from you Apply today to be part of an innovative team revolutionizing the robotics industry.

Job Types: Full-time, Permanent

Pay: $3, $4,000.00 per month

Work Location: In person