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customer support and order management executive Job Opening In North East Community Development Council – Now Hiring NTS COMPONENTS SINGAPORE PTE LTD


Job description

Customer Service & Order Management Executive

Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.

Key Responsibilities

  • Order Processing:
  • Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.

  • Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.

  • Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.

  • Acknowledge PO & delivery through Customer's Ordering portal
  • Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.

  • Generate reports on order metrics like sales trends, delivery times, and backorder rates.

  • Analyze data to identify areas for improvement and propose process optimization strategies.

  • Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
  • Ad hoc activities assigned by superior

Qualification & Experience

  • Diploma in any field
  • Proficient in Microsoft Office applications, particularly Excel
  • Proficiency in ERP systems (Microsoft NAV)
  • Proven experience in sales operations
  • Strong attention to detail and accuracy in data entry
  • Excellent communication and interpersonal skills to interact with customers and internal teams
  • Ability to prioritize tasks and manage multiple orders simultaneously
  • Problem-solving skills to address customer concerns and resolve order issues

Required Skill Profession

Other General


  • Job Details

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Unlock Your customer support Potential: Insight & Career Growth Guide


Real-time customer support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for customer support in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in customer support roles.

9735 Jobs in Singapore
9735
1444 Jobs in North East Community Development Council
1444
Download Customer Support Jobs Trends in North East Community Development Council and Singapore

Are You Looking for customer support and order management executive Job?

Great news! is currently hiring and seeking a customer support and order management executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTS COMPONENTS SINGAPORE PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for customer support and order management executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for customer support and order management executive?

Key qualifications for customer support and order management executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for customer support and order management executive?

To improve your chances of getting hired for customer support and order management executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for customer support and order management executive Job Success

NTS COMPONENTS SINGAPORE PTE LTD interview tips for customer support and order management executive

Here are some tips to help you prepare for and ace your customer support and order management executive job interview:

Before the Interview:

Research: Learn about the NTS COMPONENTS SINGAPORE PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your customer support and order management executive interview at NTS COMPONENTS SINGAPORE PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTS COMPONENTS SINGAPORE PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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