Customer Support Associate

Job description

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark.

Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.

Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.

We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global, yet our presence is local and close to our customers.

Read more at

Location: West Region, Singapore

Division: Solutions

Job Posting Title: Associate, Customer Service

Time Type: Full Time

About the position:

The Customer Service Associate is primarily responsible for the liaising with DSV's customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information's to the operation team and assisting them in achieving the service level as well as shipping documentation required.

Roles & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
  
  
• Updating and entering in all information in the Warehouse Management System (WMS)
• To ensure all customers' queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
  
  
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
  
  
• Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
  
  
• Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.
  
  
• Communicate discrepancies/issues to team supervisor/manager when necessary
• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
• Making sure that workplace safety rules & DSV Policy are being followed
• Ensure all customers' standard operating procedures are followed and updated
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned

To be successful in this role you will require the following:

• GCE 'O' Level with minimum 2 years relevant experience
• Demonstrated warehousing and customer service experience
• Excellent written and oral communications skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently and a team player
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management

DSV is an equal employment opportunity employer.

Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.

If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth.

Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals.

We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA.

We don't just work – we aim to shape the future of logistics.

This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.

We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here.

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Required Skill Profession

Other General