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Urgent! Customer Support Associate Job Opening In Singapore, Singapore – Now Hiring Padlet
Padlet is building software for a good education.
A good education is one that inspires curiosity, creativity, and community.
Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.
At Padlet, we know that great customer support is provided by both people and products.
As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman.
We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.
We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community.
The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member.
This person is energized by working with people, while still being a strong independent worker.
This is a full time, salaried position that will be based in our Singapore office.
Starting salary for this role is budgeted to be $5,000 SGD monthly plus other benefits.
We value our staff and want them to be provided for with rich benefits and robust wages.
Effectively solve customer inquiries via phone, email
Hold a high bar for Support when owning customer interactions
Identify, document and follow up with engineers on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
The ability to provide support fluently in English
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the community experience
Vision : Every child in the world will grow up with Mickey Mouse and Padlet.
Product : We are making the default way of collecting and sharing thoughts on the Internet.
People love the product.
Impact : We have 40 million users, making Padlet one of the most used apps on the planet.
Money : We are venture backed AND fiscally responsible.
We are built to last one hundred years.
Badassery : We are only 60 odd people.
That's over half a million active users per person.
Zoheb Jamal : His high school hates him, and rightly so.
There was once an advanced maths exam where half the cohort failed.
Teachers wanted to bump everyone's marks by 10 to soften the carnage.
But they couldn't cuz Zoheb Jamal got 99/100.
Leads customer ops, compliance, and growth.
Brian Koh : Only human we know who has impulsive urges to exercise.
When he does, he doesn't care about outfits.
We've seen him running in boots, tight jeans, and leather jackets.
Exceptional engineer and even better mentor.
We have a beautiful office in the historic Bukit Pasoh Neighbourhood.
1 minute walk from Outram Park MRT.
We have a lovely balcony.
It's really, truly lovely.
Designed to be a space to inspire creativity and collaboration.
Medical and dental insurance for you and your family.
Stock options.
Catered lunches and dinners.
Military grade snacking.
20 vacation days.
Plus sickness and bereavement days for when life happens.
Parental leave.
All the gadgetry you need, including a new phone every year.
Badassery budget to level up.
Because we're small, we move fast.
And because we have tremendous traction, your work will impact millions.
This combination of speed and impact is rare and quite satisfying.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11258 jobs in Singapore and 9671 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Padlet is currently hiring and seeking a Customer Support Associate to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Associate Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Padlet adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Associate Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Associate typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Associate interview at Padlet, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Padlet's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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