Revenue Management & Rolling Forecast
- Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.
- Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.
- Verify revenue classification to ensure accurate booking under respective business categories.
- Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.
Rebate & Financial Planning
- Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.
- Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.
- Coordinate with Finance to ensure accruals are completed by January each year.
- Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.
- Prepare and submit monthly EMP reports.
Budgeting & Strategic Planning
- Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.
- Manage rolling headcount adjustments across inter-country transfers.
- Develop and deliver presentation materials for strategic and budget planning sessions.
Sales Operations & Forecasting
- Provide weekly updates on estimated revenue for Singapore and Malaysia.
- Support sales forecasting and monitor rolling submissions, highlighting key variances.
- Coordinate with sales teams and management to align forecasts with strategic targets.
CRM, CRM Service & Customer Engagement
- Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.
- Participate in weekly CRM solution meetings and contribute comments in SMP.
- Serve as CRM service seed trainer and primary contact for related issues.
- Provide service quotations to customers, including verification of warranty status.
- Act as primary contact window for SEA IABG Partner Management and partner-related matters.
Spare Parts & Service Management
- Calculate and manage safety stock levels for spare parts.
- Define and apply appropriate Return Material Authorization (RMA) types for various cases.
- Act as the contact window for global service matters, including RMA cases, quality concerns, and training.
Meetings & Coordination
- Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.
System Implementation & Testing
- Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.
Qualifications
- Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.
- Proven experience in revenue management, financial planning, sales operations, or commercial operations.
- Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.
- Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).
- Excellent analytical, organizational, and communication skills.
- Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.
- Experience in spare parts/service management is an advantage.
Competencies
- Financial & Business Acumen
- Strategic Thinking & Planning
- Cross-functional Collaboration
- Attention to Detail & Accuracy
- Problem-solving & Decision-making
- Customer Engagement & Service Orientation
- Sales Forecasting & Commercial Excellence