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Urgent! Customer Support Representative to Web Manuals Job Opening In Singapore, Singapore – Now Hiring Web Manuals
About the role
As a Customer Support Representative, you’ll be part of our dedicated Support & Academy Team, committed to providing outstanding service and helping customers get the most out of our product.
You’ll become a product expert and a trusted partner for our customers, solving technical challenges and ensuring their success.
Based in our Singapore office you’ll work closely with different teams and regions, primarily with our Sydney team, and support customer trainings in the product when needed.
The team consists of two Support members as well as Academy team members, fostering strong collaboration and shared expertise.
Your key responsibilities
Delivering exceptional customer service via phone and email.
Resolving customer inquiries, technical issues, and troubleshooting effectively.
Collaborating with product and engineering teams to address feedback and improve our solutions.
Creating and maintaining clear, helpful documentation and knowledge base articles.
Delivering virtual and onsite training in our product, supporting the Academy team when needed.
What we're looking for
We believe you’ll thrive in this role if you have:
A post-secondary education within a relevant field.
At least 2 years of experience from a customer-facing role.
Strong computer skills and ability to easily grasp new systems and technologies.
Patience, empathy, and a commitment to helping others.
It's a plus if you also bring:
Experience in SaaS or the aviation industry.
Experience working with Jira, Zendesk, Zoom or similar tools.
Basic knowledge of HTML and/or CSS.
Additional language skills, such as thai.
As a person, we believe that you are:
Curious and eager to learn.
A collaborative team player.
Communicative and accountable.
Motivated with a problem-solving mindset.
Other information
Start date: December/January
Location: Singapore
Work extent: Full-time
As part of our recruitment process, we use the Predictive Index (PI) assessment to ensure a great fit between your skills and our company culture.
Curious about what it’s like to work at Web Manuals?
Check out our new Instagram account and visit our About us page!
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11258 jobs in Singapore and 9671 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Web Manuals is currently hiring and seeking a Customer Support Representative to Web Manuals to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Representative to Web Manuals Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Web Manuals adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Representative to Web Manuals Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Representative to Web Manuals typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Representative to Web Manuals interview at Web Manuals, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Web Manuals's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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