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Customer Support Representative to Web Manuals Job Opening In Singapore, Singapore – Now Hiring Web Manuals


Job description

About the role
As a Customer Support Representative, you’ll be part of our dedicated Support & Academy Team, committed to providing outstanding service and helping customers get the most out of our product.

You’ll become a product expert and a trusted partner for our customers, solving technical challenges and ensuring their success.

Based in our Singapore office you’ll work closely with different teams and regions, primarily with our Sydney team, and support customer trainings in the product when needed.

The team consists of two Support members as well as Academy team members, fostering strong collaboration and shared expertise.


Your key responsibilities
Delivering exceptional customer service via phone and email.


Resolving customer inquiries, technical issues, and troubleshooting effectively.


Collaborating with product and engineering teams to address feedback and improve our solutions.


Creating and maintaining clear, helpful documentation and knowledge base articles.


Delivering virtual and onsite training in our product, supporting the Academy team when needed.


What we're looking for
We believe you’ll thrive in this role if you have:
A post-secondary education within a relevant field.


At least 2 years of experience from a customer-facing role.


Strong computer skills and ability to easily grasp new systems and technologies.


Patience, empathy, and a commitment to helping others.


It's a plus if you also bring:
Experience in SaaS or the aviation industry.


Experience working with Jira, Zendesk, Zoom or similar tools.


Basic knowledge of HTML and/or CSS.


Additional language skills, such as thai.


As a person, we believe that you are:
Curious and eager to learn.


A collaborative team player.


Communicative and accountable.


Motivated with a problem-solving mindset.


Other information
Start date: December/January
Location: Singapore
Work extent: Full-time
As part of our recruitment process, we use the Predictive Index (PI) assessment to ensure a great fit between your skills and our company culture.


Curious about what it’s like to work at Web Manuals?

Check out our new Instagram account and visit our About us page!
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Support roles.

9782 Jobs in Singapore
9782
8174 Jobs in Singapore
8174
Download Customer Support Jobs Trends in Singapore and Singapore

Are You Looking for Customer Support Representative to Web Manuals Job?

Great news! is currently hiring and seeking a Customer Support Representative to Web Manuals to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Web Manuals adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Support Representative to Web Manuals Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Representative to Web Manuals?

Key qualifications for Customer Support Representative to Web Manuals typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Representative to Web Manuals?

To improve your chances of getting hired for Customer Support Representative to Web Manuals, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Representative to Web Manuals Job Success

Web Manuals interview tips for Customer Support Representative to Web Manuals

Here are some tips to help you prepare for and ace your Customer Support Representative to Web Manuals job interview:

Before the Interview:

Research: Learn about the Web Manuals's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Representative to Web Manuals interview at Web Manuals, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Web Manuals's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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