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Urgent! Customer Support Job Opening In Singapore, Singapore – Now Hiring EVANTAGE HR PTE. LTD.

Customer Support



Job description

Join Writers Studio as a Customer Success and Sales Officer We are looking for a proactive and enthusiastic individual to join our team.

Job Description

  • Provide customer service to new, existing and potential clients.

  • Optimising sales by working with director to maximise the slots to sell.

    Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.

  • Attend training on sales mechanics and integrating them into daily sales approaches.

  • Attend to enrolment enquiries for pre-sales.

  • Conduct induction calls to new customers.

    After the first lesson or trial lessons, do follow up calls.

  • Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.

  • Arrange PTMs on a regular basis and keep record of PTM feedback.

  • Arrange events for parents with other officers to facilitate sales and renewals.

  • Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.

  • Attend sales meetings as and when they are scheduled, and weekly marketing meetings.

  • Assist with Library duties include loans and returns only.

  • Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.

  • Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.

  • Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.

  • Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like.

    For VIP customers, issuance of VIP souvenirs and the like.

  • Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.

  • Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.

  • Replenish sales brochures for customers and newsletters for students.

  • Your job duties and responsibilities will be further explained in the course of your work.


Required Skill Profession

Other General



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11258 jobs in Singapore and 9671 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Support Job?

    Great news! is currently hiring and seeking a Customer Support to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EVANTAGE HR PTE. LTD. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Customer Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Customer Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for Customer Support Job Success
    EVANTAGE HR PTE. LTD. interview tips for Customer Support

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the EVANTAGE HR PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Support interview at EVANTAGE HR PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EVANTAGE HR PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

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