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Urgent! Customer Support Specialist Job Opening In singapore sg – Now Hiring E-PORT PTE. LTD.
Job Description We create specialized, innovative, and software applications in maritime operations.
We apply a systematic approach that motivates customer adoption and recurring usage.
The Customer SUPPORT Specialist helps our customers in the early adoption phase, reducing and removing adoption pains.
Your success is culminated in a complete phase-out of manual features to the fully digital offering.
You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service.
A shipping operation experience will be advantageous but not a prerequisite.
You will play these key Functions:
•Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
•Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
•Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
•Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
•Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
•Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
•Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary Job Requirement •Minimum a Diploma, preferably in shipping-related studies
•Experience in maritime commerce domain specialisation (for example, a ship-agent or a bunker-surveyor) and possess a flair for technology application will be an advantage
•Excellent communication & persuasion skills with a customer-centric orientation
•Self-motivated, goal-oriented, and a fast learner with tremendously positive attitude
•Past experience in either operations or customer service in technology product/service will be a plus
•Adaptive and flexible, and has the tolerance to work in a fast-paced and ever-changing environment
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in singapore, sg, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in singapore, sg, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9678 jobs in Singapore and 8119 jobs in singapore, sg. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! E-PORT PTE. LTD. is currently hiring and seeking a Customer Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Specialist Jobs singapore sg.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at E-PORT PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Specialist Jobs Singapore varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Specialist interview at E-PORT PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the E-PORT PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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