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Urgent! Customer Support Team Lead Job Opening In Singapore, Singapore – Now Hiring SUSE
Overview
We are seeking an experienced and passionate
Team Lead, Customer Support
to join our APAC team at
SUSE .
This leadership role works closely with our Support Manager to help the team meet its goals and objectives.
A strong IT background, especially with Linux, and a collaborative approach are essential.
This position requires a 7:00 AM Singapore time start.
Responsibilities
As a Team Lead, you will be a key driver of team success, focusing on leadership and operational excellence.
Your responsibilities include:
Leadership & People Management
Act as a point of contact for other organizations like Sales, Premium, and Consulting.
Provide ongoing, proactive feedback on individual performance to help team members grow.
Support the Escalation Manager with technical resources and serve as the escalation contact for high-severity issues.
Contribute to team meeting agendas and encourage strong attendance.
Provide guidance and support to ensure the personal well-being of the team.
Back up your peer Team Leads and the Support Manager during their absence.
Administrative & Operational Tasks
Ensure we maintain adequate support coverage to meet all response time goals.
Manage day-to-day administrative tasks such as vacation planning, on-call duty scheduling, and phone queue coverage.
Oversee queue management, including prioritizing work, assigning cases based on technical expertise, and validating entitlements.
Improve customer service by keeping track of complex cases and focusing resources on large, key accounts.
Identify opportunities for continuous improvement within our processes, including CRM functionality (Salesforce).
Schedule relevant training sessions and raise hardware/access requirements (e.g., Public Cloud).
Engage with technical leaders and coordinate with the respective manager to ensure smooth operations.
Skills & Qualifications
Location: Candidate located in Singapore, Kuala Lumpur, or Sydney.
Experience: At least 3–5 years in a Customer Support role and 3–5 years in a leadership role.
Technical Background: Strong IT background, with a preference for Linux and open-source technologies.
Knowledge of our products and the ability to understand technical complexity, especially in high-visibility cases.
Business Acumen: Strong business acumen and knowledge of internal processes.
Familiarity with our subscription offerings and support levels is a plus.
Communication: Exemplary leadership and communication skills.
Availability: Must be able to start work at 7:00 AM Singapore time.
What We Offer
We empower you to be bold, driving your career to create the future you want.
We celebrate and reward your achievements.
SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.
This is a compelling opportunity for the right person to join us as we continue to scale and prosper.
If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! We give you the freedom to be yourself.
You will work in a global community of unique individuals with different backgrounds, talents, skills and perspectives.
A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.
SUSE Values
Choice
Innovation
Trust
Community
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
We are an open and inclusive employer.
A recruiter will contact you if your skills match our current or any future positions.
To stay updated on SUSE opportunities, join our Talent Community.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11258 jobs in Singapore and 9671 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SUSE is currently hiring and seeking a Customer Support Team Lead to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Team Lead Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SUSE adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Team Lead Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Team Lead interview at SUSE, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SUSE's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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