Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Support Team Lead.
Singapore Jobs Expertini

Urgent! Customer Support Team Lead Job Opening In Singapore, Singapore – Now Hiring SUSE

Customer Support Team Lead



Job description

Overview
We are seeking an experienced and passionate
Team Lead, Customer Support
to join our APAC team at
SUSE .

This leadership role works closely with our Support Manager to help the team meet its goals and objectives.

A strong IT background, especially with Linux, and a collaborative approach are essential.

This position requires a 7:00 AM Singapore time start.


Responsibilities
As a Team Lead, you will be a key driver of team success, focusing on leadership and operational excellence.

Your responsibilities include:
Leadership & People Management
Act as a point of contact for other organizations like Sales, Premium, and Consulting.


Provide ongoing, proactive feedback on individual performance to help team members grow.


Support the Escalation Manager with technical resources and serve as the escalation contact for high-severity issues.


Contribute to team meeting agendas and encourage strong attendance.


Provide guidance and support to ensure the personal well-being of the team.


Back up your peer Team Leads and the Support Manager during their absence.


Administrative & Operational Tasks
Ensure we maintain adequate support coverage to meet all response time goals.


Manage day-to-day administrative tasks such as vacation planning, on-call duty scheduling, and phone queue coverage.


Oversee queue management, including prioritizing work, assigning cases based on technical expertise, and validating entitlements.


Improve customer service by keeping track of complex cases and focusing resources on large, key accounts.


Identify opportunities for continuous improvement within our processes, including CRM functionality (Salesforce).


Schedule relevant training sessions and raise hardware/access requirements (e.g., Public Cloud).


Engage with technical leaders and coordinate with the respective manager to ensure smooth operations.


Skills & Qualifications
Location: Candidate located in Singapore, Kuala Lumpur, or Sydney.


Experience: At least 3–5 years in a Customer Support role and 3–5 years in a leadership role.


Technical Background: Strong IT background, with a preference for Linux and open-source technologies.

Knowledge of our products and the ability to understand technical complexity, especially in high-visibility cases.


Business Acumen: Strong business acumen and knowledge of internal processes.

Familiarity with our subscription offerings and support levels is a plus.


Communication: Exemplary leadership and communication skills.


Availability: Must be able to start work at 7:00 AM Singapore time.


What We Offer
We empower you to be bold, driving your career to create the future you want.

We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! We give you the freedom to be yourself.

You will work in a global community of unique individuals with different backgrounds, talents, skills and perspectives.

A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.


SUSE Values
Choice
Innovation
Trust
Community
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
We are an open and inclusive employer.

A recruiter will contact you if your skills match our current or any future positions.

To stay updated on SUSE opportunities, join our Talent Community.


#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11258 jobs in Singapore and 9671 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Support Team Lead Job?

    Great news! is currently hiring and seeking a Customer Support Team Lead to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SUSE adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Customer Support Team Lead Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Support Team Lead?

    Key qualifications for Customer Support Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Customer Support Team Lead?

    To improve your chances of getting hired for Customer Support Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Customer Support Team Lead Job Success
    SUSE interview tips for Customer Support Team Lead

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the SUSE's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Support Team Lead interview at SUSE, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SUSE's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Customer Support Team Lead Positions

    Setting up job alerts for Customer Support Team Lead is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!