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Urgent! Customer Svc Intmd Analyst Job Opening In Singapore, Singapore – Now Hiring Citi

Customer Svc Intmd Analyst



Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day.

And we've been doing it for more than 200 years.

We do this through our unparalleled global network.

We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Issuer & Investor Services Operations, supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Customer Svc Intmd Analyst (Internal Job Title: Customer Svc Intmd Analyst - C11) based in Singapore Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more.

    Coverage varies by country.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life.
  • In this role, you’re expected to:

    The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.

    The overall objective of this role is to address external customer issues and provide ongoing customer service support.

    Responsibilities:

  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
  • Provide coaching and support to team and serve a point of contact for escalations
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  • Escalate customer feedback, processing delays and errors appropriately
  • Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
  • Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
  • Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications:

  • 2-5 years of customer experience
  • Relevant experience (business/financial environment) preferred
  • Demonstrated project management and organizational skills to prioritize multiple tasks
  • Proven self-reliance and accountability and ability to manage risk
  • Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
  • Proven investigative and analytical skills
  • Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
  • Education:

  • Bachelor's degree/University degree or equivalent experience
  • ------------------------------------------------------

    Job Family Group:

    Customer Service

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    Job Family:

    Institutional Customer Service

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    Time Type:

    Full time

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    Most Relevant Skills

    Please see the requirements listed above.

    ------------------------------------------------------

    Other Relevant Skills

    For complementary skills, please see above and/or contact the recruiter.

    ------------------------------------------------------


    Required Skill Profession

    Computer Occupations



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      Unlock Your Customer Svc Potential: Insight & Career Growth Guide


    • Real-time Customer Svc Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Svc in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5251 jobs in Singapore and 4409 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Svc roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Svc Intmd Analyst Job?

      Great news! is currently hiring and seeking a Customer Svc Intmd Analyst to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Citi adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Customer Svc Intmd Analyst Job Success
      Citi interview tips for Customer Svc Intmd Analyst

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Citi's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Svc Intmd Analyst interview at Citi, research the company, understand the job requirements, and practice common interview questions.

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