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Customer Test Manager Job Opening In Singapore, Singapore – Now Hiring Hays


Job description

Your new company

As a Customer Test Manager within the Service Implementation (SI) Migration Team, you will play a pivotal role in ensuring the readiness and operational integrity of the Customer Test Environment (COB).

You will be responsible for planning, coordinating, and managing the end-to-end customer testing experience for migration projects.

This includes liaising with internal IT teams, managing issue logs, and ensuring a seamless and professional testing experience for clients.

Your new role

  • Lead and Coordinate Testing Activities
    Oversee customer test planning by defining timelines and priorities in collaboration with internal and external stakeholders.

    Manage the full customer testing lifecycle, including issue tracking, reporting, and escalation.
  • Ensure Test Environment Readiness
    Confirm that the test environment is fully functional and aligned with project specifications.
  • Maintain Technical Alignment
    Liaise with IT teams to monitor and validate the code base and configuration of the testing environment.
  • Manage Issue Resolution
    Maintain and oversee the issue log, ensuring timely tracking, reporting, and escalation of issues for prompt resolution.
  • Client Engagement During Testing
    Serve as the primary contact for clients throughout the testing phase, ensuring a consistent and high-quality experience.
  • Stakeholder Communication
    Provide regular updates to project stakeholders regarding testing progress, risks, and mitigation strategies.
  • Proactive Risk Management
    Identify potential testing issues early and drive continuous improvements in the test environment.
  • Documentation and Reporting
    Maintain detailed documentation of test plans, test cases, and results.

    Deliver regular reports and updates to stakeholders and senior management.
  • What you'll need to succeed

  • Bachelor’s degree in Finance, Business, Information Technology, or a related discipline.
  • At least 5 years of experience in the financial services industry, ideally within fund operations or client onboarding/testing functions.
  • In-depth understanding of Clearstream’s business model and end-to-end fund-related processes.
  • Strong knowledge of cash and securities settlement workflows.
  • Familiarity with SWIFT messaging standards and connectivity protocols.
  • Demonstrated experience in managing client testing initiatives and collaborating across cross-functional teams.
  • Exceptional communication and stakeholder engagement skills.
  • Strong analytical thinking and problem-solving capabilities.
  • Proficient in Microsoft Office Suite; experienced with project management tools such as JIRA.
  • Solid grasp of project management methodologies and tools.
  • Ability to work independently while managing multiple priorities in a dynamic, fast-paced environment.
  • Fluent in English; proficiency in additional languages is an advantage.
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Customer Test Potential: Insight & Career Growth Guide


    Real-time Customer Test Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Test in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Test roles.

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    Are You Looking for Customer Test Manager Job?

    Great news! is currently hiring and seeking a Customer Test Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hays adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Customer Test Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Test Manager?

    Key qualifications for Customer Test Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    To improve your chances of getting hired for Customer Test Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Test Manager Job Success

    Hays interview tips for Customer Test Manager

    Here are some tips to help you prepare for and ace your Customer Test Manager job interview:

    Before the Interview:

    Research: Learn about the Hays's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Final Thought:

    To prepare for your Customer Test Manager interview at Hays, research the company, understand the job requirements, and practice common interview questions.

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