- Cybersecurity industry
- Need to work on shift and standby duties
- Entry level is welcome to apply as training is provided
- SINGAPOREAN ONLY
Responsibilities:
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 24x7 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson's terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
- Continuous Learning in IT industry, particularly new security products and solutions
- Any other ad-hoc duties as required or assigned
Requirements:
- Singaporean only
- Diploma in cybersecurity or other relevant course
- Entry Level are welcome
- Experience with networking OR cybersecurity solutions deployment is preferred
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to please click on Apply Now and provide the below details in your resume.
- Last drawn salary
- Expected salary
- Notice period
- Reason for leaving
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
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EA Personnel: Hooi Wai Man (Samantha)
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