Maintenance & Managed Services
Job Description :
To provide high-quality technical and maintenance support for the products that Inventivo Pte Ltd supports
To ensure that clients get the best support they need
To resolving escalated customer complaints without the need for manager intervention
To document troubleshooting and problem resolution steps
Job Requirements :
Degree in Computer Science / IT related fields with a minimum of 1 year cyber security related experience.
Quick and keen to learn new technologies.
Resourceful, creative, independent but able to work well in a team.
Action and customer oriented
Takes initiative and adheres to deadlines.
Taking ownership of technical issues and working with our principal to resolve more advanced issues when necessary.
Good written and verbal skills; Excellent phone manner
Firm understanding of TCP/IP, OSI Layer, network security, network routing and switching
Good troubleshooting skills.
Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year
Experienced with Gemalto, RSA, Splunk, SEP and other cyber-security technologies.
Other Information :
Working Hours : 9am to 6pm , Mon-Fri*
Salary will commensurate with qualifications and experience
Performance bonus
*(Weekends) Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year
Permanent position available
Interested candidates who wish to apply for this position, please fill in the form as below.
Thank you.
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