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Urgent! Data Analyst - Customer Operations Job Opening In Singapore, Singapore – Now Hiring Floenergy
We are looking for a Data Analyst to support our Customer Operations team in curating a framework to present our performance trend data to support the efficiency of the team and enable Flo for future growth.
In this role, you will go beyond reporting! You will be the strategic partner to the leadership team to identify opportunities, mitigate risk and enable growth.
About Flo
Hi, we’re Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.
We do that by making clean energy as cheap as conventional energy, investing in smart technology to reduce our operating costs and passing the savings to our members.
And yes, it's not impossible.
We are pushing boundaries and breaking conventions of the traditional electricity retailer.
To do so, we are looking for like-minded people who share our passion for technology and sustainability.
You might be the one we are looking for!
Find out more about us on
Overview
What you will be doing:
Design and maintain a scalable and effective performance monitoring framework that aligns with our business trajectory and priorities.
Partner with the Head of Operations in providing insights through data to support business strategy, performance tracking and identify operational opportunities to optimize our efficiency and customer experience metrics.
Translate data into operational opportunities and our voice of customers.
Design dashboards and reporting tools to monitor key performance metrics, identify trends in performance.
Identify opportunities and design automated dashboards or workflow for operation leaders to monitor and continually improve key performances and efficiency.
Collaborate with cross functional teams in identifying root causes of low efficiency and/or satisfaction and work towards implementing solutions for improvement.
Qualifications
Experience in analytical roles (e.g: Business Analyst, Data Analyst, Strategy Analyst) in contact centre or operation teams.
High proficiency and prior experience in using SQL for data analysis.
Strong understanding of formulas and correlation between metrics such as AHT, FCR, NPS, CSAT, productivity and quality metrics.
Strong problem solving skills and ability to work through ambiguity.
Strong verbal and communication skills; able to present and articulate data in a concise and structured manner to cater to audiences from different backgrounds.
Extra points if you have prior work experience in the energy market.
Have proven experience with Data Warehouses, such as Snowflake.
Have proven experience programming in Python.
Culture and benefits
A challenging scale-up position where you can make an impact.
Get involved in our development and regional expansion from the ground up to chart the future of Flo.
A lot of freedom and an essential role in the team.
Work in an open-minded and dynamic environment with a talented team.
Enjoy generous time-off because you also need to recharge your energy levels!
Join a fast-growing electricity retailer that's making renewable energy accessible for all.
We are hiring people with different levels of experience, we would love to hear from you, even if you feel unsure about meeting every requirement listed.
Join us as our new Data Analyst!
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Unlock Your Data Analyst Potential: Insight & Career Growth Guide
Real-time Data Analyst Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Data Analyst in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10825 jobs in Singapore and 9833 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Data Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Floenergy is currently hiring and seeking a Data Analyst Customer Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Data Analyst Customer Operations Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Floenergy adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Data Analyst Customer Operations Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Data Analyst Customer Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Data Analyst Customer Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Data Analyst Customer Operations interview at Floenergy, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Floenergy's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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