The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Perform data analysis for Customer Service Agents performance and other Service Quality related initiatives such as resolution time optimisation and improving of customer satisfaction surveys
- Analyse performance data and develop insights on the driving factors behind those figures
- Perform ad-hoc problem solving
Requirements:
- Currently pursuing a diploma/degree in any relevant disciplines
- Strong analytical skill and sensitivity to data
- Strong oral and written communication skill
- Results and details driven
- Well organised with good multi tasking ability
- Positive, team-player, and energetic attitude
- Strong proficiency in Excel is a must, SQL is a plus