Urgent! Data Center Customer Operations Engineer Job Opening In Singapore, Singapore – Now Hiring Equinix
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.Job Summary:
Has a substantial understanding of the job while working on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations.
Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure.
Supports the overall team.
Responsibilities
Queue Management / Reporting
· Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times.
· Supports cross-functional teams to collaborate on customer tickets.
· Ensures any necessary reporting is complete and accurate; supports ad hoc reporting requests.
· Actively provides input and makes recommendations to processes.
· Maintains detailed written records of all work activity.
· Updates local asset databases and other systems.
Installations
· Handles moderately difficult rack and stack customer equipment tickets.
· Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly.
· Supports the installation of moderately difficult installs, which may include:
.
Overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities.
· Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed.
· Performs quality checks on both cross-connects and on-site support tickets and recommends improvements.
Cross-Connect
· Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for installs, terminations, modifications, and testing.
· Installs and tests moderately difficult cross-connect circuits, which may include switched, multiplexed, etc.
Testing/Troubleshooting
· Supports moderately difficult operating testing of layer 1, 2, and 3 cross-connect certification testing.
· Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.).
· Escalates more advanced circuits and supports as needed.
· Works with customers to troubleshoot issues and uses experience gained to recommend solutions.
Stakeholder Partnership
· Monitors stock levels and proactively addresses needs for materials with proper teams.
· Provides escalated work order support and supports dispatch of alarms.
· May provide backup support to security personnel, if needed.
Customer Management
· Supports customer satisfaction through timely and precise order execution.
· Delivers a high level of service and an excellent customer experience when interfacing with customers.
· Provides support with time expectations on new deployments and existing alterations.
· Supports customers on-site through access control and escorting services.
· Point of Contact (POC) for supporting moderately difficult customer requests, exceptions, or escalations.
Projects
· Supports and partners with team members on projects as directed.
· Coordinates vendors for various IBX-related projects.
· Performs quality assurance on new customer installations or deployments.
Training
· Completes all assigned training in a timely manner.
· May provide guidance and support to more junior team members and new hires.
Typical Degree & Years of Experience
· Typically requires a high school diploma and 2-4 years of equivalent work experience.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Unlock Your Data Center Potential: Insight & Career Growth Guide
Real-time Data Center Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Data Center in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5639 jobs in Singapore and 5161 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Data Center roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Equinix is currently hiring and seeking a Data Center Customer Operations Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Data Center Customer Operations Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Equinix adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Data Center Customer Operations Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Data Center Customer Operations Engineer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Data Center Customer Operations Engineer interview at Equinix, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Equinix's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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