Data Center Engineering Ops Engineer, DCEO

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.


You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7.

We are committed to maintaining the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.


We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive and vision to take our data center engineering operations to the next level.

The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment.


Key Responsibilities:
Meet daily hours of operations, on call requirements and response during rotations.


Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.


Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.


Prepare reports on all aspects of the data center facility infrastructure operations and maintenance.


Generate change management requests & incident management tickets for DCEO activities.


Coordinate with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to execute projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.


Review and follow the documentation relevant to technical support of business & facility operations.


Implement projects to increase current facility capacity, efficiency, sustainability & reliability.


Support operating partners in the resolution of any infrastructure engineering issues
A Day in the Life:
Support troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).


Perform rack installs, rack decommissioning, and facility management.


Provide operational readings and key performance indicators to make sure uptime is maintained
Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.


Work schedule changes depending on specific site needs.

Shifts can be up to 12-hours and may rotate on a predefined schedule.

Some locations have on-call rotations.


About The Team:
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.


Why AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.


Work/Life Balance:
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.


Mentorship and Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


Basic Qualifications:
High school or equivalent diploma
2+ years of electrical or mechanical experience
Ability to participate in a 24 x 7 rotating shift roster
Preferred Qualifications:
2+ years of data center engineering experience
Experience leading and managing operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systems
Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment
#J-18808-Ljbffr

Required Skill Profession

Other General