Data Center Operation Technician, Data Center Operations
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the services they rely on.
We work on challenging problems and need talented people who want to help.
You’ll join a diverse team of engineers, supply chain specialists, security experts, operations managers, and other vital roles.
Collaboration across AWS helps deliver safety, security, and capacity at low cost while fostering an inclusive culture that welcomes bold ideas and empowers ownership.
Key Responsibilities
- Manage on‑site hardware lifecycle of IT infrastructure, including server rack installation, hardware break‑fix, networking troubleshooting, and resolving emergent operational issues.
- Meet SLAs for assigned trouble tickets via a directed workflow and serve as the first line touch point for hardware troubleshooting.
- Perform on‑call duties, participate in scheduled maintenance, and engage in change‑management activities requiring monitoring of the data‑center infrastructure.
- Contribute to documentation through root‑cause analysis, support process‑improvement initiatives, and assist in training less experienced technicians.
- Attend team meetings to analyze metrics and discuss daily/weekly goals while covering 24×7 shift rotations.
Qualifications
- 2+ years of relevant work experience in computer hardware troubleshooting and repair.
- Experience with network hardware: copper and optical fiber cabling, switches, routers.
- Basic understanding of safety and security policies and procedures within a data‑center environment.
Preferred Qualifications
- Knowledge of cloud computing concepts.
- Knowledge of data‑center infrastructure design, operations, or delivery.
- Linux operating system, hardware, or networking certifications.
We value inclusive experiences.
If your career starts in a non‑traditional path or includes alternative experiences, we encourage you to apply.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.
Company – Amazon Asia‑Pacific Resources Private Limited (Singapore)
Job ID: A
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