Data Centre Operations Support Specialist

Job description

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

At Kyndryl, you’re not just filling a role—you’re stepping into a purpose.

You’ll help keep our data centres running smoothly, securely, and reliably, supporting the backbone of digital transformation for our clients and communities.

**What You'll Do**

You’ll be part of a team that ensures our critical infrastructure is always ready.

Here’s how you’ll make an impact:

+ **Keep Our Infrastructure Strong** You’ll monitor and maintain essential systems—power, cooling, fire suppression—and ensure everything is clean, organized, and operating at peak performance.
+ **Protect What Matters** You’ll manage physical security, from access control and CCTV to visitor escorting and incident reporting.

You’ll help us stay compliant and safe.
+ **Support IT Operations** You’ll assist with system health checks, basic troubleshooting, backups, and user access.

You’ll also help document and report on operations to keep everything transparent and traceable.

**Why Kyndryl?**

We’re a company built on trust, innovation, and progress.

At Kyndryl, you’ll be empowered to grow, lead, and make a difference.

Your work will support mission-critical systems that power industries and improve lives.

**What You Can Expect**

+ **Clarity and Purpose** You’ll know what success looks like: reliable infrastructure, secure environments, and smooth IT operations.
+ **Growth and Belonging** You’ll have access to mentorship, learning programs, and career development opportunities.

We value your potential—not just your past experience.
+ **Inclusive Culture** We welcome all backgrounds and perspectives.

We focus on what you can do, not who you are.

**Who You Are**

**What We Value at Kyndryl**

At Kyndryl, we’re looking for individuals who bring curiosity, accountability, and a growth mindset to everything they do.

You thrive in collaborative environments, care deeply about delivering reliable solutions, and are motivated by the opportunity to make a meaningful impact.

If you’re someone who values learning, inclusion, and purpose-driven work, we’d love to meet you.

**Required Skills and Experience**

+ Background in **Information Technology** , **Facilities Management** , or a related field (Diploma or Degree).
+ At least **2 years of experience** in IT operations, data centre support, or infrastructure environments.
+ Solid understanding of **infrastructure systems** such as power, cooling, and fire suppression, as well as basic IT operations.
+ Familiarity with **security principles** , access control, and compliance standards.
+ Strong **problem-solving** and **analytical thinking** —you know how to assess situations and act with clarity.
+ Effective **communication and coordination skills** —you work well across teams and with external partners.
+ Willingness to work in **rotating shifts** and respond to operational emergencies when needed.

**Preferred Skills and Experience**

+ Certification in **ITIL Foundation** or similar IT service management frameworks.
+ Recognized **Data Centre Operations** certification.
+ Basic certifications in **IT infrastructure** (e.g., CompTIA, Cisco, or equivalent).
+ Awareness of **security protocols** and completion of a security awareness certification.
+ Experience with **documentation and reporting tools** to support operational transparency.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred!**

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skill Profession

Other General