Job Description
We are seeking an experienced
Database Administrator (DBA)
to take ownership of the day-to-day operational management of databases and ensure they consistently meet business and service level requirements.
This role involves leading a team, providing technical expertise, and acting as the main point of contact for customers.
Key Responsibilities
Oversee daily operational activities of database administration to ensure business and service level requirements are met.
Act as the technical lead and mentor for junior database administrators, providing guidance and support.
Represent the team in front of customers, ensuring clear communication and professional engagement.
Lead and manage database changes through the change request process, including providing progress and status reports to stakeholders.
Deliver 1st and 2nd level operational support for databases.
Respond promptly to incidents by investigating, providing temporary or permanent resolutions, and keeping stakeholders informed with timely updates.
Proactively monitor and measure database performance and availability; identify and implement corrective actions where necessary.
Ensure service levels are achieved and maintained; propose and implement action plans when deviations are identified.
Maintain accurate database configurations and provide regular reporting to relevant parties.
Implement and oversee standard operating procedures for database management.
Lead the implementation of business continuity measures, including backup/restore processes and disaster recovery planning, to safeguard operations.
Participate and take a leading role in database implementation projects.
Stay updated with emerging database technologies and recommend adoption where appropriate.
Foster teamwork and lead by example, ensuring collaboration within the team.
Provide timely support as required.
Deliver excellent customer service and build strong working relationships.
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