Responsibilities:
- Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.
- Manage and support AD, DNS, DHCP, GPO, WSUS, and Windows clustering.
- Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.).
- Perform patch management and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.
- Support AWS services: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM).
- Implement and review IAM permissions using IAM Access Analyzer and least privilege model.
- Execute and remediate findings from CIS Hardening baselines and compliance scans.
- Carry out Vulnerability Management System (VMS) remediation and Cloudscape recommendations in collaboration with InfoSec teams.
- Work with Trend Micro Vision One (or similar EDR/XDR platforms) for threat detection and remediation.
- Assist in automation scripting and remediation via PowerShell, AWS CLI, and SSM Documents.
- Create and maintain technical documentation, knowledge articles, and standard operating procedures.
- Participate in audits, patch windows, and disaster recovery testing.
- Perform on-call support and participate in 24x7 shift rotations when required.
Requirements:
- Diploma or Degree in Information Technology, Computer Science, or related discipline.
- 5+ years of hands-on Wintel administration and support.
- 2+ years of hands-on AWS experience supporting Windows workloads.
- Experience with IAM roles, security groups, S3 access policies, and CloudWatch alarms/logs.
- Exposure to security and hardening frameworks (e.g., CIS Benchmarks, SCAP).
- Familiarity with tools like Trend Micro Vision One, Qualys/Tenable, AWS Config, and AWS Systems Manager.
- PowerShell scripting proficiency for routine tasks and automation.
- Knowledge of backup and recovery strategies for Windows servers in cloud.
- Understanding of ITIL practices and experience using ticketing systems.
Preferred Certifications:
- AWS Certified SysOps Administrator – Associate
- AWS Certified Solutions Architect – Associate
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- ITIL v3/v4 Foundation